Silk Fred - be careful!

[Bymyfingertips]

I’ve been caught out by the returns on Silk Fred. They only allow 14 days for returns and they’re completely inflexible. I was 4 days outside and they wouldn’t help. I’m out approximately £500 for dresses that are honestly really poor quality for the price - think £85 for a dress that looks like you could buy it at a market stall.
it’s an unusually short return window, I’ve never ordered from a company that offered that short a time, so if you’re ordering for them it would be good to be aware.
For myself I wouldn’t touch them again with a bargepole.

It’s not legal for online sales.

Is it not the Sports Direct guy that bought HOF? It's the same T&Cs as SD but online orders can be returned as they are covered by distance selling regulations

Online orders with HoF are 28 days. As for returns in store no store has ever had to give you a refund because you change your mind.

@Bymyfingertips there's a group on Facebook called Prelovedsilkfred. If you list your items on there, they should get snapped up, I've sold a few bits on there. You won't get what you paid but you should be able to sell them for a reasonable amount. I got £30 for the last dress I sold.

She says she doesn't buy from them *any more.

Really? You could say that about any return period or any 14 day grace period! Don’t be daft. Going on holiday and going away with work are absolutely shit examples, surely you’d know you’re going away and plan accordingly

I’ve never let Next know I wanted to return, I’ve just always taken the goods back to store. The answer now is at 14 days tell the company you want to return all of the goods and then in the next 14 days take back what you actually don’t want. A bit of a faff, but you get 28 days but you mustn’t miss the first 14 day deadline.

It depends on the store. The 14 + 14 is the legal minimum.
Boden, for example offer 3 months.

Silk fred- totally stupid name as no silk anywhere!

If HoF is refusing returns for stuff bought online it’s breaking the law. You have 14 days to change your mind and are entitled to a full refund.

And agree that ordering a lot of stuff to try on us a normal business model. That’s why Klarna and others stepped in.

HoF is doing nothing of the sort. They have the usual legal returns for online purchases.

The problem with a lot of these shops is that the sizing is all over the place that you have to order a couple of sizes as you have no idea what will fit.

I bought quite a lot in Zara yesterday and some of the stuff that fits was either a small, medium or large! And then I stood in the returns queue for 45 minutes this afternoon. I know my own fault for not trying it on in store but have you seen the length of their changing rooms queue?! And of course there’s no service in there so I couldn’t download the app to book a slot.

You have to pay postage to return tho. Duckers.

I've never paid postage for any returns to SilkFred

@Judd my apologies, I missed that key info

Return postage is free

I find Zalando really good. I've only bought brand names I know but got them on sale and free returns.

I think Zalando is good too. It’s nothing like Light in the Box or Shein.

There's a preloved Facebook page that I'd really good!

You'll make back a lot of what you spent! It's called preloved silk Fred

I have had some success with PayPal covering return postage in these cases, in case you paid by PayPal?

Sorry, I meant House of Fraser.

I have a next account . I've often returned things after a couple of months (I'm a bit disorganised) and I've always had refunds (credits). I have probably been paying interest in the meantime though .

I didn't know house of fraser do refunds if brought online, can you return online orders to a shop, or do it have to be posted back.

Sorry many points so won’t quote previous posts. The law says tell the company you intend to return inside 14 days and then have another 14 days to return. That’s the bare minimum. Silk Fred, as is their right, stick rigidly to this. I have yet to find another online retailer who does this, I’m sure they exist. I told them at day 18 I wanted to return - still plenty of time to get the goods back before day 28 - but no dice. Next has been mentioned on the thread, they give credit notes, Silk Fred do not.
When I raised with them that the goods were effectively faulty due to the poor quality for the price Silk Fred stopped communicating with me.
Thanks for the info about the Facebook page, I’ll definitely look into that.
Some posters wondered about ordering so much but it was, as others have described, ordering 2 sizes of 4 dresses to try to get something for a event because I didn’t know what would fit. And then everything was pretty awful quality.

If they goods were crap, then they were not if satisfactory quality, and you may be able to pursue it under the sale of goods act.

I did quote that to them and that’s when they stopped communicating with me. I paid by credit card so I need to look into what to do next.