Next unlimited

[BreakingUpWithMyPhone]

I signed up to Next unlimited again recently - I thought that returns by Royal Mail used to be free, but it seems that you have to pay £2! Is that right?

I signed up again too, just returned something free.

Did you have it collected by a courier though? I think you have to pay if you use the Royal Mail option.

When I return by courier it says there may be a £2 charge but I don't get charged with the unlimited. So I think its just a general message?

You have to get it collected via Next. If you have the app you can arrange a collection on there for a day that suits you or ring customer services

I'd rather post it in a parcel postbox 🙈, I find deliveries etc. disruptive 😄.

Thanks everyone. I don't send things back very often, so I'll just try to minimise that as much as possible.

@Comeonmommy

You have to get it collected via Next. If you have the app you can arrange a collection on there for a day that suits you or ring customer services

You can definitely send it back via Royal Mail, I've done it twice recently.

I meant it's free if you return it via next

No that the courier ever turns up, even though you've booked them.

@Mumsnut

No that the courier ever turns up, even though you've booked them.

Very true. I phoned Next last week as the courier hadn’t turned up. I was told that it doesn’t always work booking through the app.

My returns via courier are always great but we've got a really good hermes man. I leave them in the porch so he can just collect them when I'm not in

Worth reading the other thread on this. They’ve changed it since 25.01