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Next unlimited

11 replies

BreakingUpWithMyPhone · 19/02/2022 10:18

I signed up to Next unlimited again recently - I thought that returns by Royal Mail used to be free, but it seems that you have to pay £2! Is that right?

OP posts:
jeaux90 · 19/02/2022 11:06

I signed up again too, just returned something free.

BreakingUpWithMyPhone · 19/02/2022 11:09

Did you have it collected by a courier though? I think you have to pay if you use the Royal Mail option.

OP posts:
FatimaLovesBread · 19/02/2022 11:13

When I return by courier it says there may be a £2 charge but I don't get charged with the unlimited. So I think its just a general message?

Comeonmommy · 19/02/2022 11:23

You have to get it collected via Next. If you have the app you can arrange a collection on there for a day that suits you or ring customer services

BreakingUpWithMyPhone · 19/02/2022 12:08

I'd rather post it in a parcel postbox 🙈, I find deliveries etc. disruptive 😄.

Thanks everyone. I don't send things back very often, so I'll just try to minimise that as much as possible.

OP posts:
BreakingUpWithMyPhone · 19/02/2022 12:09

@Comeonmommy

You have to get it collected via Next. If you have the app you can arrange a collection on there for a day that suits you or ring customer services
You can definitely send it back via Royal Mail, I've done it twice recently.
OP posts:
Comeonmommy · 19/02/2022 12:24

I meant it's free if you return it via next

Mumsnut · 19/02/2022 12:37

No that the courier ever turns up, even though you've booked them.

Appleseesaw · 19/02/2022 13:08

@Mumsnut

No that the courier ever turns up, even though you've booked them.
Very true. I phoned Next last week as the courier hadn’t turned up. I was told that it doesn’t always work booking through the app.
FatimaLovesBread · 19/02/2022 13:31

My returns via courier are always great but we've got a really good hermes man. I leave them in the porch so he can just collect them when I'm not in

Pearl97 · 15/02/2023 11:50

Worth reading the other thread on this. They’ve changed it since 25.01

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