When you miss the returns date

[Northernlass99]

What do you do?
I ordered some boots from which don't fit but didn't realise Next only have a 14 day returns window which I have now missed. Totally my fault, I am usually pretty good at online shopping.

But just wondering what do people do generally in this situation - is there any flexibility with the company, or shall I just sell them on eBay at a loss?

I thought by law you have 28 days. I would just try ringing them and asking. If not can you sell on eBay or vinted ?

I work for them , it's 14 day on clearance stuff and 28 on normal . Most people don't adhere to those rules though and still get a refund . Just take it in and see what they say !

I am really shit at returns and they usually take them late. Some retailers charge a late fee. You could tell them you've been isolating if they push it but they won't.

I sent some next things back 2 months late and they just refunded. this was the height of the pandemic though.

I just send them back - what are they going to do? Deliver them again?!

Take them back into store, they won't even notice the date. They just scan the barcode you don't even need an order confirmation

@Auntycorruption we know exactly when you bought them from the barcode so that isn't true and we can refuse if overdue . The till flags it up with the exact date . Next systems are the best in retail !

How long after is it? Remember it's 24 days from receipt not order date. Isn't the post slow at the minute? I've been over a couple of days and sent them back and they always refunded. What are they going to do? Send them back?!

From their point of view, as long as the item is still in stock then they could take it back and resell it.

I took an item back to JL after 3 months as I was in hospital and after a long time on the phone to another store and head office they took it back.

I'm sending something back to next this week as it was clearly worn and washed and stinks of detergent. I really hate that.

@MistySkiesAfterRain I think John Lewis have a 3 month window? At least they used to. I returned something after 3 months and was amazed (especially given it had gone on sale by that point and they gave me the full amount back).

Thanks all, it sounds like the advice generally is to give it a try with the retailers first. I will try it in future.

With this particular item, after reading your comments I contacted customer services and they said just take it back, and the store were fine.

I always return things late and never had a problem with Next

My local M&S did tell me that they were bringing in a shorter return period than previously after which you can only get vouchers.

Just send them back. Next will def refund!

I believe next is 14 days for online returns but I think you would get your money back. I did recently with phase 8. Just sent it back and they didn’t question it.