How the fuck do you communicate with Asos?

[Blossomtoes]

It’s like it’s on another planet in a different universe. No phone number, no customer service email address, chat permanently has 20 minute waiting lists and you can’t even message them on Twitter. They’ve only refunded half a return and I’m beginning to despair of ever getting a response from them. Has anyone else had any luck?

I’ve had issues with my last two orders (almost a week to arrive despite paying for the premiere next day delivery pass) and found the chat helpful - even if it says eg 10 minute wait I got someone immediately. I got gift vouchers emailed to me for the inconvenience.

I always email them if I have a problem, they come back a few hours later, chats always fast too and Twitter replies

@Thewayshetalks

I always email them if I have a problem, they come back a few hours later, chats always fast too and Twitter replies

Do you have an email address? I can’t find one on the website.

[email protected]

Live chat !

I’ve found that they process refunds I. stages sometimes. Not sure when yours came through but might be worth waiting a little bit longer for the rest of it?

[quote Thewayshetalks][email protected][/quote]
Thank you. Off to give that a go.

Thank you so much for that email address @Thewayshetalks. My refund came through yesterday.

Glad to hear! Mine did too

Live chat. Always found it really easy