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4 replies

notveryhappyhere · 18/02/2021 09:05

I know there’s a few of us on here.

Any luck with using it without the App? At the moment I’m running through two or three if the 3 minute sessions in the App. It’s annoying though as I have to keep repairing between or it doesn’t work.

Any advice? The videos on line just seem to show clicking up the settings then it miraculously goes in but mine doesn’t!

Thanks.

OP posts:
botemp · 18/02/2021 09:09

I only used the app once because you have to, after that I just turn it on and use it 🤷

Are you not getting the vibrations and thinking it's not working? You have to double press to turn those on and off and they can happen when you're setting up the levels.

notveryhappyhere · 19/02/2021 18:04

Thank you @botemp - the lights come on and I can click through them but nothing actually happens. I tried it on my face so I know it’s definitely not working. Most annoying!

OP posts:
botemp · 19/02/2021 18:26

Do you click through quickly? I think you may have shut off the vibrations when doing that, you might need to do a few tries with the double press down until you get the vibrations on again. It also only starts vibrating once both of the metal balls make contact with your skin, which can be quite confusing as with the app it starts off vibrating without making contact. Hope this helps, otherwise probably best to contact customer support.

notveryhappyhere · 19/02/2021 20:45

Thanks @botemp that’s really helpful. I will try that. Smile

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