Returns in tier 4?

[Mushroomswithgarlic]

Wondering what to do about a Christmas present that doesn’t fit... and store only returns (says the receipt). Stores won’t be open - can I return online in this situation do you think?

but tier 4 is going to be reevaluated on 30th december,
there must be some leeway i would have thought

Ah ok - I have zero hope we’ll be out of it by then but maybe I’m a pessimist!

Happy Christmas - I’ll try to be more hopeful

Contact their customer service and see if they'll send you returns label, if stores won't be reopening within the return period for the item.

I think stores are extending returns periods, but agree with pp that they should be able to get you a label. I had ordered two sizes of something from John Lewis and made a special trip to return one this week, knowing they might be closed for a long time!

Thanks all. Will chase customer service on Boxing Day, there must be others with this problem.

I've got this problem too.
I'm assuming my area will be in Tier 4 for a couple more months Jan & Feb - winter is not going anywhere!
I was hoping to try and exchange when the shops open - if not I'll have to put it in eBay.

In case anyone else is having this problem - apparently you can usually email a copy of your receipt and get a returns label...

I work for next and we will return when we re open . I'm sure other retailers will follow suit . I will be expecting my money back for my returns regardless of wether the stock has gone in the sale and that period has ended . Retailers won't keep their customers if they don't honour this !