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Jo Malone returns?

1 reply

twilightcafe · 14/12/2020 10:27

Has anyone returned a perfume to Jo Malone and got a refund or exchange?
I used to love Blue Agava and Cacao which was discontinued.

So I was delighted to see that JM had brought it back. Decided to treat myself on payday and bought a bottle. which was not cheap

I'm so disappointed. It smells so feeble. I have a tiny bit left from my original bottle, so I have compared and contrasted the two.

What do you think my chances are of an exchange/refund? Or is it a case of 'tough luck and kiss goodbye to £100'?

OP posts:
notwavingbutdrowning5 · 14/12/2020 23:15

Check their returns policy?
www.jomalone.co.uk/customer-service/returns-exchanges

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