What colour is this hair?

[Othering]

It's my hair!!

I have naturally dark blonde hair but back when I used to dye it a lighter blond I always had to use purple toner/shampoo/conditioner at home to get/keep it to the right shade. Actually one time I tried dying my hair purple and found that the semi-permanent purple hair dye just made it the perfect cool blond colour - though that may be a risky strategy. Your hair looks like a lovely colour, but in my case if it was that colour it just wouldnt suit my skin tone so assume maybe its the same for you...

Whack some purple shampoo on it for 20 minutes.

@Estrellente

Whack some purple shampoo on it for 20 minutes.

I always do but I object to paying a lot of money to coming out of the hairdressers with warm blonde hair when I've specifically asked for the opposite and there's been a lengthy consultation about it.

Ash blonde

Ash blonde @Othering

Didn’t look at any of the comments until i came to that conclusion xxx

That's frustrating - it seems many hairdressers can't achieve proper ash blonde for some reason? I've asked for it dozens of times in numerous salons around the world and it's so hit and miss. I know it's not my hair because some have achieved it and my current hairdresser gets it right every time (I'm never leaving her!)

Did they put a toner on?

I would say its a dark ashy blonde

The colour you wanted is a lot lot lighter. Id probably call it platinum

Ash is the level of yellow in the hair, it doesnt tell you the lightness. I dont know if youd be able to get to the level you wanted in one go.

Mousey, fair or light brown.

I wouldn’t say it’s an ash blonde at all.

Your roots look like an ashy light brown and the blonde looks like a dark neutral blonde - I wouldn’t say it’s golden nor ash.

The “goal” photo looks more platinum and ashy (it’s highlights so there’s a variation of colour). I think the largest difference is that your hair hasn’t been lightened enough - I reckon if you had the same tone but a lighter blonde you’d be happier.

I think ask the salon for a bleach cleanse & toner.

1st pic is beige blonde - verging on mousey.
2nd pic is silver/platinum blonde at a push.

I had a similar disaster once with an almost copper colour instead of the light blonde I asked for - and had agreed with the sylist, choosing from some hair 'swatches'.
Never went back as they wouldn't budge from their position that it was an expected result.

I'd describe yours as ash. The second I would say is a grey blonde.
Have you put a toner on yours if its too yellow for you? Maybe a 9.01?

Dark ashy blonde. The other picture is practically silver!

I've realised I don't understand hair colour at all (explains a lot!) as I think it looks like a warm blonde!

Looks like light brown hair with highlights.

@Notonthestairs

I've realised I don't understand hair colour at all (explains a lot!) as I think it looks like a warm blonde!

Totally agree. I can't see anything other than warm golden blonde.

The second image is white/silver
This can ONLY be achieved when the hair is LIFTED to a very light blonde for a TONER to grab to it and then needs to be treated with silver shampoos and toners in between too. This is not a NATURAL colour.
The colour of your hair isnt light enough for a toner for the look of the second picture

Your hairdresser should have explained this!
To aim to get to the look of the second image will take a while to achieve. Not just one appointment at a hair dressers.

Yellowish

It's highlighted darkish blonde.

What @Lilmissmissy said. You'd need to have your hair really bleached to get it to the colour you want, and it would take a bit of upkeep. You'd also have to work on keeping it in condition and would become obsessed with Olaplex and toners. I work with several people who strive for the colour you want and most days hair discussions get quite in-depth.

My hair is bleached to within an inch of its life. It's super super light. I use fanola and toners a lot. I've had it white/silver before but for some reason, there doesn't seem to be a hairdresser around now who can achieve it. The guy who just did this is mega money and very well respected and I was even sat next to someone who had the exact colour I wanted. It's so frustrating.

It doesn't look super light, maybe because you're inside?

I had my hair highlighted four (I don't think my hair could take anymore) times and use a blue toner rather than purple. (I'll try to add a photo) Fanola shampoo might be a decent purple shampoo, but from what I've heard the toner in it isn't that strong (I've never tried it myself).

It’s beige blonde - more golden than ash but still cool.

Im an hairdresser just because someone charges a lot doesnt always mean they are 'the best'
Your hair isnt light enough for a silver white look.
It has to done in slow gradual stages again the hairdresser should have explained this.

Mousey blonde

Ash blonde in the first picture.
It's what mine looks like when I have paid for very expensive colourist to create ash blonde highlights.
It's the colour you get if base colour is dark brown and you try to go realistically blonde with a clever colourist.
Looks lovely far nicer IMHO than picture 2 which looks very artificial grey/lilac blonde.

I’d call it ash blonde too. And it looks nice , much nicer than the second photo. But if you wanted the second photo, then I can see why you are pissed off!