I wish I'd read these reviews first. Do NOT order from this company. I was stupid enough to do so via Facebook.
The order took 8 weeks to arrive - and now it has, the quality is appalling. What looks like embroidery in the photos is just transfers stuck on the items. Sizes are ridiculous and even items of the same size and completely different.
I have tried very hard to get a refund and followed the whole exhausting process. Sent photos etc etc. Three times have been offered a discount as a gesture of good will but despite saying they will give a returns address, they have refused three times now.
I have had this same / similar e mail response 3 times now.
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Hello ,
We are really sorry for the unpleasant shopping experience.
Our return warehouse is located in Guangzhou, China. And in the process of returning goods,the Custom tax you will be charged is high and the cost exceeds far more than the value of the goods.
So to avoid the hassle to return the item back to us, how about we refund you 10% payment and you keep the item?And we can also offer you a good discount on your next time.
If you still want to return/exchange the package, please contact us again and we can offer you a return address.
Note: The shipping address on the original package is not our return address, if you return back with that address, we will not get your return package and we cannot refund/exchange for you in this case.
If you have any questions, Please don’t hesitate to email us
Best regards,
Maggie