Unhappy with fillers I got and torn on what I should do

[Lorenab]

I have recently got cheek fillers done , what I wanted was mid face filler to give me fuller cheeks since I started losing volume and I repeatedly told the doctor what I want and how I want it but instead was given sharp and pointy cheekbones and I didn’t get the volume I wanted . I paid a few hundred pounds for this procedure and did not get what I wanted or asked for. The doctor is a really lovely lady and I don’t know what to do , I would love to get a refund though because I told her what I want and she did the complete opposite but I feel rather embarrassed to go and ask for this . I don’t even know whether I will get a refund or not . Does anyone else have a similar experience ?? Is it possible to even get a refund and what do you think I should do in this case ??

I have volume in my upper face but it was the mid face that I wanted as it looked tired and flat and I requested for her to use a canulla but she insisted that a needle would give me better results . She pretty much did opposite of everything I’ve asked for and ignored my requests. The results don’t look bad but I just didn’t get the look I was going for. I now have high cheek bones and a contoured look rather than the volume and a softer look . I started losing mid face volume recently . Sorry I can’t provide pictures

Is she attached to a clinic at all? She essentially is a baby doctor, has completed her foundation training only and has embarked on doing this as a sideline. I have seen a number of juniors get into a whole heap of trouble by over playing their expertise.
She has a number of obligations which include providing post procedural care that she has failed to do. I must admit this type of thing gets my goat - doctors betraying people’s trust in the profession to charge a premium for a service they barely have competencies in.

@moreisnnogedag yes she is attached to a clinic & yes I agree she’s a baby doctor as she’s been only doing this for 2 years and a few months

With 2 years experience she could have done 5 clients spread out over that time. Or she could have done 500. So it's tricky to judge.

If one of my patients was unhappy. I would like them to contact me and ask for a consultation to discuss results. She probably would like to make you happy and be very pleased to have you bacl.You could phrase it like this:

"Hi X,
It was lovely to meet you on Friday, Thank you for the treatment, but I'm not quite sure it's what I was expecting/hoping for. I understand it takes 2 weeks to see the final results, but could we please arrange a consultation to discuss this further?"

This kind of highlights that your not entirely satisfied. But open to waiting the 2 weeks (as I'm sure she likely advised)

You are exactly right, for that area she should have gone deeper and used a canula.

What type of filler was it? I have restalyne filler done and it’s dissolvable.

Could you ask her to dissolve the filler and find a different doctor?

@Inappropriatefemale a follow up appointment for filler? Never heard of this.

Have you seen many examples of her work? On Facebook/Instagram/website?

To be honest, a lot of the aesthetics work is about a ‘style’ of look. Much like tattoo artists have a signature style, there’s an element of artistry that they will do the injectables in the way they know how. So did you see a portfolio of other cheek fillers she had done with before and after pictures? Did they display the style you were hoping to achieve? Or the more angular contoured look?

You say there’s no swelling but that’s really unlikely, the whole point of ‘filler’ is to create a swell in a sense, it takes 7/14 days to fully settle.

@Mixingitall she used Juvederm volume & I asked her if I could dissolve it and get a refund . She opens on Monday so I should get a response by then and see where it goes

@CalmFizz she has a lot of posts of before and afters on her page . Her work is decent , it isn’t the best . I’ve seen other doctors do cheek fillers the way I want it but they’re usually booked for couple months so they’re hard to get a hold of . I saw a few decent cheek filler posts on her page , nothing amazing though . She’s done a few mid face filler but I think she prefers the contoured look hence why she gave that to me and she has that overly filled contoured look herself

Hmm then I think that makes it a bit tricky, you weren’t impressed with her work, but you wanted to rush to get it done. So you got so so results. She’s given you the product and the treatment, I really don’t know if you’ll get a refund. She should dissolve with no charge.

Chalk this up to experience. Injectables are worth waiting for the right person to give you the right results.

@calmfizz her work is decent but not the best but when it comes to the cheeks I wasn’t necessarily sure mostly because the results on her page would only show one side of the face whereas this other doctor that is a specialist in mid face filler would show in the before and after pictures a full face picture showing the entire face so you can see the difference properly.

@CalmFizz I specifically told the doctor where I wanted the filler and what look I was going for which she totally dismissed, I trusted her to do her thing since it’s her job and I assumed she would give me the results I kept asking for . I told her I don’t want a contoured look and high cheekbones yet that’s what she gave to me

Hmm it is tricky. As she has given you a look that isn't what you asked for.
I agree, she should dissolve at no charge (Hyaluronidase isn't cheap or easy to get hold of, so she might be reluctant)
Juvederm Voluma is also really expensive. So I wouldn't expect her to give you a full refund.

But speak with her. I'm sure she's a reasonable person and wants to keep clients happy.

It’s a bit like going to an a more old fashioned style set and perm hairdressers and wanting Them to give you a high end balayage that you’ve seen other salons do but charge more/unable to book in for months. There’s an element of should she have taken your money if she couldn’t give you what you asked for, Realistically though you need to wait the full 2 weeks to know what the long term results will be.

When I’ve heard of people having the product dissolved for allergic reactions etc, I’ve not known them to be refunded. It’s just unfortunate luck, but they still received whatever ml that was used and the practitioners time/expertise.

I had filler on Friday, I’ve had some discomfort and the area feels hard, tight and lumpy. I’m holding judgement for the first 3/4 days as I understand this is the initial response. The only thing that alarms me is that she used needles over a cannula, with several entry sites there will be a higher risk of bruising/swelling, and it may not have penetrated so deeply.

I’ve seen other doctors do cheek fillers the way I want it but they’re usually booked for couple months so they’re hard to get a hold of

There’s a reason for that. The best will always have a wait list.

So you chose an inexperienced, recently qualified dr whose work, by your own admission is not the best, or the look you want. Because you wanted it done now and weren’t prepared to wait for the practitioners you wanted.

You live and learn. At least it’s not a tattoo.

These are medical procedures. It’s worth waiting if you must have them done.

Sorry OP but I don't get why you even went to this doctor if you have so many awful things to say (that you knew all of beforehand) about her and the average level of her work and her minimal experience - you also didn't stop her. You saw no evidence she was able to deliver what you wanted and didnt like the work she had done on her own face...you need to take some accountability for the way this has turned out. Especially as you are not alleging she has made you look bad.

I have no idea if she will refund you, I imagine she will sensibly advise that you wait more than a few hours for it to settle before it is reevaluate. Just demanding a refund without any further consultation is unlikely to get you very far, nor is it likely to happen. You've given quite a lot of the Dr's personal info on here as well, which I would be careful about doing to be honest especially as you won't out yourself by putting pictures.

I would calm down, take ibuprofen, wait, and go back in to enquire about a refund sensibly and politely, if you still feel one is due. She is hardly going to just ping you back the funds off of an email.

@dontgobaconmyheart I went to her because I was desperate and she was available to do the procedure , I’m not saying her work is bad it isn’t . If you go on her page you will see the results are good for some procedures , she just wasn’t a specialist in cheeks . I told her multiple times where I want the filler placed and what I wanted her to do but she insisted injecting the filler high will give me the volume I was asking for which it clearly didn’t as she gave me high cheekbones. I haven’t given the drs name and what’s wrong with giving out her info anyways ?? I kindly sent a nice email detailing my issues and requesting a refund and I’m waiting for a response

@bluebluezoo I’ve definitely learnt my lesson the hard way now I’m not going to rush into anything again

@CalmFizz hopefully I will be able to get a refund if not I hope she dissolves them and does it properly and injects into the area that i wanted this time . She insisted that a cannula would not give me good results and that a needle offers better results , luckily enough I didn’t bruise . My cheekbone area feels slightly sharp and that will go down in a week . I’ve had lip fillers done before and they’ve never been lumpy , hard or tight . It could be part of the process but if it stays like that then definitely get in touch with your dr.

They are known side affects, my doctor explained them to me and gave me leaflets with after care information. I understand that hours immediately after the procedure isn’t the final result. My bruising is coming out now on day 2.

Are you trained in aesthetic injections? Perhaps it isn’t good practice to inject into the areas you are asking for it? I’m not trained so I wouldn’t know where/how to apply the filler. I did quite a lot of reading though before I went ahead and booked, and a lot of the advice now isn’t so much to fill a gap, but to consider the structure of the face and use filler to support/enhance a ratio of symmetry.

I know we keep saying it, but if you don’t believe you’ve had an adverse reaction, you do need to give it some time to heal.

How much did you pay? Does she charge by the procedure or the ml?

@calmfizz I have done a lot of research and no I’m not trained in aesthetics but I know what I wanted . what I wanted was mid face filler to create volume but she inserted very high instead which gives you high cheekbones . Mid face is the area you inject to replace lost volume . I told her this but she insisted injecting high would give me the results I wanted. I paid a total of £650 , I got 2ml which was £600 and an additional £50 surcharge for the product to last up to 18 months . She charges by the mill but you get a slight discount when getting an additional ml .

I'd ask her to remove it and now wait for an appointment with one of the proper people to get it redone.

£650 is quite expensive for 2ml. But it's possible the clinic was in a very prestigious area/building.

Regarding dissolving and starting again...
I think for that price, I think she will likely dissolve for free.

Personally, I couldn't afford to dissolve then re inject 2ml. As this wouldn't cover my product costs. (But I don't charge as much as your doctor, so it's relative.)

For £650 she might cover her costs for the 4ml But certainly won't be making a profit if you.

@Freshnewus the actual price for 2ml was £595 and a additional £50 to make the product last for 18 months which I paid for. If she dissolves it then what ?? I’m still £650 down and I’ve gained no result . I would prefer if she redid the procedure properly or just give me my refund and I’ll wait to go to a better place . And yeah I guess it was in a sort of prestigious area but I paid for quality and wasn’t given that

I feel for you. That's a lot of money to spend and to not feel happy with a treatment.

Has the practitioner responded yet?

I'm not saying that these were factors in your decision at all... But sometimes fancy names/buildings such as Harley Street doesn't necessarily mean the practitioner is any better than a lone practitioner working from home/a salon location. We all train at the same training schools. (Although there are some excellent practitioners working on HS. A surgeon is just as capable of causing complications as a nurse/other healthcare professional)
Also with regards to aesthetics, being a Dr doesn't make them any better than a nurse. There's a lot of artistry in aesthetics and unfortunately training (or in fact the entire industry) isn't regulated well.

I like to think most of us want the best for our patients, so I'm sure your practitioner will be able to offer a resolution for you. It might be a compromise, but I'm sure she will.🤞🤞🤞