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Next returns label

2 replies

wouldyouadamandeveit · 27/07/2019 11:03

Does anyone know if this label is accepted at a Hermes shop? I need to return a skirt to Next and don't have the time to go to the shop directly.

This is the only returns label that came with the parcel.

Next returns label
OP posts:
dementedpixie · 27/07/2019 11:11

Next online says:

Fashion and small homeware (excluding electrical) items in a new and unused condition can be returned via a Hermes Parcel Shop. To return items you will need the ‘peel off’ returns label from the original despatch note. Without this a return cannot be completed at a Hermes Parcel Shop. Specific packaging or despatch bag are not required, although if possible please return in the original packaging. The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at a Hermes Parcel Shop. Hermes Parcel shops will not accept the following Next items for return: items delivered by 2 person delivery, flowers, wine & spirits, domestic appliances, Gift List items, copies of the Next Directory and products for return to Hammonds, Garden & Plants and Gift Experiences Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days. Returns are charged at £1 per return made. If you paid for the order by credit/debit card, any charges will be deducted from your refund. If you paid using your Next credit account, the returns charge will be added to your account

Lumene · 28/07/2019 17:55

Next is a nightmare. I just take returns back to the shop, it’s easier.

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