Bought some shorts on Next online, want to return two pairs. Inside the package there were only two small sticky labels - one detailed the items and the other said 'return label' and also listed the items with an option to tick if they were 'faulty'.
Bit odd as I buy stuff online all the time and usually there's a paper tick box to include with a 'reason code' for returns etc - not just whether they're faulty. And usually different labels for different means of return.
Went to go to the post office when I realised the 'returns label' didn't seem to have any paid postage on. Going to my account on the Next website (and the general 'returns' information) was confusing and contradicted itself. E.g. it gave a timescale of 14 days to return by courier but no time limit by post (can only assume it's the same).
To return by post I apparently needed to phone them and get a 'returns label' - although there is already something called a 'returns label' in the package. To return by courier I could fill in online - it seems this is the default? But surely this is more expensive for Next as opposed to me going to the post office?
Does everyone use this courier option then (which seems less convenient having to stay in all day than going to Post Office) which is why they've seemingly made this the default option? Are they hoping people will just not get around to it?
Next also don't have a 'free postage if you spend £x minimum' either unlike many other stores. They are quite a pain in the arse and I'm less likely to buy from them in future. I think I've only returned to store in the past but that involves an expensive journey now!