Disappointed in Mulberry Bayswater bag!

[sunflower129]

As a special gift for my birthday, I purchased a small Mulberry Bayswater bag at Stansted Airport. I noticed on using it that one of the side pouches was sticking out further than the other, so I was constantly poking it in! I sent it back via the repairs service, who said they could find nothing wrong with it.

I then complained to Customer Services, and the bag was sent to Head of Quality. Today I have heard that they can still find nothing wrong!

This has been going on since December, and regardless of Mulberry's argument that all the measurements are correct, when I use the bag, both sides are not equal!

I wonder now if Stansted Airport sells 'seconds.'
Really upset that a one off, very special purchase from such a well-known brand, has really disappointed!
Buyer beware!

How did you pay? If on a credit card you can raise a dispute/charge back.

PP has a very good point. If you spend over £100 on a credit card your purchases are protected. Jigsaw once wouldn't refund me on a damaged skirt so I got a full refund from Barclaycard.

I still think you should write to the CEO of Mulberry though. It is a fault with their product.

I must be dim but I can’t see what the problem is.

I have the large Bayswater and sometimes I have the sides in, and sometimes I have both out.

Is that not the point of them? I thought it was so you could have them either way?

I have checked and I paid with a debit card!
The sides of the bag will not stay in the same position at the same time, so I am constantly poking one of them. If I can get them both to stay out (or in!) it will be a result.

The sides of the bag will not stay in the same position at the same time

Ah, I get you now.

I just threw mine about a bit conducted some scientific research and both sides of mine stay in, unless pulled out.

I will try the same tactic! 😊

How did you get on with the bag - is it sorted?

Just an update to say it took 6 months, but my persistence paid off! Followed some suggestions from posts - wrote to CEO, sent bag back twice, and finally I received a gift token to the value of the bag! Brilliant! So glad I did not give up! Thanks to all who responded!

Hurrah! Excellent news!

Good result!

Got there in the end!
What are you spending your gift token on?

Great stuff. What are you buying instead? I love the colour of the original one

Great update!

Well done. That should not have taken you six months and two returns though -Mulberry are spoiling their own brand.

As the bag was faulty from the start you were entitled to your money back not gift vouchers. It’s too late now that you have accepted the outcome . Well done for getting it sorted to your satisfaction though .

What are you going to to buy now :)

Thank you everyone! I have now purchased the same colour in a new design where I could choose a contrasting handle, which is lovely! The bonus is the sides have pull-ins that are adjustable! 😊

That’s still crap. It was defective and you are entitled to a refund. I would also have wanted money back for all the postage!

I don’t like handbags and can’t understand spending £700 on one, but these companies still get my goat