Boden

[WipsGlitter]

Have they stopped sending emails or have I somehow unsubscribed? I used to get a few a week but don't seem to get any now! I went in and check my preferences and they are set to ok to receive marketing.

Anyone??

I get them daily, they pester me.

I still get them almost daily too!

Check your last email and check to see if you agreed to still being subscribed to fhem?

I don't get any. Yet I buy a few bits each year.

I've been a customer for about 10 years, but I dropped off their email list several years ago. Another email address I had used with them lasted about the same amount of time before dropping off too. I still buy occasionally, and I get order confirmation emails etc, but no marketing bumph.

Maybe GDPR has kicked in in your case and they didn't have a positive Subscribe from you?

I don’t get anything anymore either. I even mentioned it on the phone to CS and they said I should do. Most annoying is I no longer get discount vouchers by email.

This happened way before the GDPR thing

Yes, I'm having exactly the same problem, and I've tried re-entering my email address a couple of times on their website

I don't ever get emails either despite being opted in on the site. I wondered whether my virus software was filtering them out, but then I don't get catalogues either.

I phoned them and had somehow opted out do have been opted in again.

GDPR ...........

Interesting.

Mine suddenly stopped a couple of months ago too. Went from an email every couple of days to nothing.

I have tweeted them and have contacted customer services umpteen times, and they keep saying their marketing team are on it, but I'm still not getting anything.

I did the live chat and to be fair they called me back 30 minutes later.

I too suddenly stopped getting emails and catalogues. I usually buy a few items from them and would probably buy more if I got their emails as I would get discount codes. This happened way before gdpr. I checked and was subscribed. Like another op I called and checked and was told I should still be getting them. Good to know it's not just me then!

Yeah mine before GDPR too.

It's bizarre. How difficult can it be to make sure an email address is on a mailing list?!?

But it's weird that it's happening to a few of us, and that they don't seem to be able to fix it

Have you checked your spam folder?

Yes, I checked spam. When I spoke to them they said my preferences had changed to 'no marketing' so possibly during GDPR or doing an inbox tidy I inadvertently unsubscribed.