Lindy bop - I feel like I've been robbed

[ItsTheGloaming]

So, yes I know, rules are rules, it's my fault.
But
I placed a large order with lindy bop.
Received my dresses but the sizing was all over the place so only one dress fitted.
I kept one dress, returned the rest and re ordered two further dresses in the correct size.
Only I returned the dresses a day over their returns cut off date and now I have a bloody credit note. I really can't afford not to have a refund and I don't have anything that I wish to spend the credit note on at lindy bop.
Lindy bop did say that if I had called them and asked for an extension to the return cut off date I could have had it but I didn't realise that I missed the cut off date until they said I couldn't have a refund!!!!
I'm feeling decidedly grumpy about this.

Frustrating but you must have kept them a while. Can you sell the credit note? If the dresses are last season or about to go into the sale, lindybop will be losing money.

Nope, I was one day over their 14 calendar day return policy so lindy bop won't be losing any money.
How do you sell a credit note?

The cut off is 14 days isn't it? So less than most high street stores and therefore understandable but ultimately as a customer it's your responsibility to check.

A harsh way to find out though. for you OP.

Ouch! That is harsh. Esp when you reordered stuff following original order. Could you query with someone higher up?

Are the dresses you re-ordered still within the return window? If so, I'd buy them again using the credit note and send the original re-order back for a refund.... Very irritating and you would hope there would be some discretion!

On ebay? 14 days is a bit tight. Go higher, be lovely and appeal to their netter nature.

I do realise that it is my fault, rules and all that (I lost track of the days as finishing my PGCE and ended up returning them late) but it was a big order and I was hoping for some discretion.
Will see about querying with someone higher up. No the dresses I re ordered are out of the 14 days and I have worn them so that's a no go.... 😕

Hope they refund you, 14 days is no time when you're busy, and there's no busy quite like pgce busy. Good luck.