Zara

[venus22]

I have taken a day off work to have a Zara return collected.
Checked with them this morning that it had been booked.
started to doubt as time went on; called local depot of courier company...no booking, no record of it.
Called Zara who were unhelpful to the point of farce.
when I asked if I could just post it to them, told ‘if I did not follow correct procedure’ that I would not receive a efund!
Correct procedure!
Refused my request to speak to a manager or supervisor.
Never experienced such appalling customer service.......anyone else had this?

Zara is known for shocking service.

Yes they have terrible service puts me off buying from them

I've never had this, but I have returned stuff via the post. I've written the order no. on a piece of paper and the numbers and return codes.
I've always been refunded without having to intervene but it always took slightly longer than usual.