The Ordinary from Victoria Health

[ItWillAllBeOkayInTheEnd]

I just got an email saying that VH won't be stocking TO products anymore. Anyone know what's going on?
I hope it's just a problem with VH and not TO itself.

The Deciem CEO guy appears to be slowly imploding on social media over the last month or so. I suspect that has something to do with it.

Yes, I think they might be trying to distance themselves from all the weirdness. December have had some awful press lately and Mr Truaxe has been something of a loose cannon.

Deciem, not December!

So they aren't going out of business? Well, that's a good thing at least. I see what you mean about social media. I'm guessing he's a 'difficult' person to work for!

Flat, no, if it's out of stock they won't be getting more in. If it's still available on the website you can order it.

They won't have taken any money if they haven't shipped yet your order.

Grr. I just got that email too. Was looking forward to trying it after all the hype on here! Bloody Mumsnet broke the ordinary

Omg this cant be happening!!

Ditto flatkraken , botheration.
Thanks for the tip off OP

Was waiting to start using it after I use up all the other stuff I have long around. Gutted!

You can still but it direct or through ASOS. I think VH's issue is the supply problems deciem have. They must be fielding complaints from their own customers who are annoyed with items constantly being out of stock.

There's loads of stuff on the website still. I panic bought 4 of everything I use, before I posted

Yes - and Cult Beauty have it too. No idea what to buy though!

flatkrakin, thats unusual as normally they only take your money when the item is on it way.

I have also received the email, and am not that surprised tbh. I have been trying to order the niacinamide serum for months, and couldn't work out why it was never in stock.
I decided to order directly from Deciem with no problem at all.
My skin is now so smooth, and the redness gone like magic again.
I will never be without this serum, the 2% retinoid or the alpha lipoic serum.
Maybe I should start stockpiling?

These keep my rosacea, hormonal acne and generally blah middle aged skin under control.

I also love the squalene oil, and hyaluronic serum too.
I have just received the serum foundation as well, although I love the colour match of no7, the price was a big factor.
I'm not sure what to make of it though. It's a strange texture, application and finish for me.

Nooooo! This can't happen!

It's sounds as if VH are just having issues getting the products back in stock and are having beef with Deciem over it so have decided to call it a day. Its a shame because VH was one of the first stockists weren't they? And I was really looking forward to them bringing out the SPF products as I'm sick of paying ridiculous amounts for Ultrasun and the like.

So what's going on with the CEO then? I follow Deciem on FB but never actually take much notice of the posts? I have to say, I was a bit worried that The Ordinary juggernaut might crash at some point. It literally is a game changing line of beauty products, and that doesn't actually happen very often, but these things can crash and burn sometimes?

I've just ordered loads from here!! What happens now then....

Do we get what's in stock and only charged for these items? 3 of my items wasn't in stock so will i not get these and not be charged..

xLeanne as I understand it you'll get sent and charged for whatever they have in stock. You won't get charged for anything else and they won't keep it on back-order, like they used to. You shouldn't lose out financially.

my guess is that Deciem are investing heavily in their own stores and want a retail margin as favourable when going through someone else's store and Vic Health aren't prepared to play their game. The Ord introduced me to Vic Health - will still use them both!

I found Victoria Health very easy to order from, and deal with. I like their humerous newsletters too.
My order came very quickly as well, although, not so fast from Deciem - but as long as I get my precious potions, then all is ok.
It is hard to pay more for skin products when the ordinary are such good value.