Just over a month ago I ordered some items from Pixi Beauty for the first time. After a couple of weeks I hadn't received the products so I emailed them for an update. Had to send a further couple of emails and then got a short reply to say that my emails had been forwarded on to the UK customer service team, who would be in touch soon.
Heard nothing more after a week so I emailed to request that they cancel the order and refund me. Still nada. Sent several more emails, again no response until I finally said that if I didn't hear from them within three days I'd be contacting my bank to ask them to reverse the transaction. I then got a very short reply to say that they would refund me- no "sorry you haven't received the items" or apology for the lack of response to my emails.
Just wondering what folks' experience of Pixi is (if anyone has actually managed to receive the products from them 
), have I been unlikely here or is their customer service normally this abysmal?
Would really quite liked to have tried their Pixi Glow Tonic but hell will freeze over before I try to buy anything from there again!