Look Fantastic Poor Customer Service

5 replies

ZaraW · 27/12/2016 18:49

I'm currently working overseas and placed an order with LF at the end of November. After a month my order hadn't arrived so tracked it online. It's in Seoul and has been with Korean customs for nearly a month.

I've asked them for a refund as I'm never going to receive the order. They refuse stating they need to investigate with the courier. Surely that's not my problem. Anyone else had issues with them?

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Original poster

ZaraW · 27/12/2016 18:54

Forgot to say my location is 3,000 miles from Seoul something has gone wrong and no apology from them.

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violetbunny · 27/12/2016 19:06

Yes I did but only when living abroad too funnily enough (no issues at all when I lived in the U.K.). After several emails to their customer service team and still no parcel arriving, I posted on their facebook page. Someone messaged me back and it all finally got sorted from there.

MountainDweller · 27/12/2016 22:39

Yes I'm in France and they advertised free worldwide delivery, which I didn't get, plus the price of the item shot up by 15% when I switched from U.K. delivery to French delivery. I emailed them and they wouldn't answer me as to why this was, insisted I had chosen tracked delivery when in fact no choice was offered, and generally went round in circles and refused to answer my questions. I think all their answers come off a crib sheet and nobody there is capable of actual human interaction.

SpornStar · 27/12/2016 22:55

Yes. Only my problem was to with my subscription to their beauty box. Due to a glitch in their system, my subscription 'broke' and they kept telling me they were fixing it/it would be fixed etc. etc. Never called or emailed when they said they would and I was constantly chasing them about it. It never got resolved and I cancelled the subscription and took my business elsewhere as I can't abide companies with such poor customer service.

Original poster

ZaraW · 28/12/2016 04:26

violetbunny same here never had problems ordering when in the UK it seems shipping internationally is a problem for them. A few years back they sent my order to South Africa my order finally arrived after a couple of months but they didn't apologise. Thanks I will send a message through Facebook.

MountainDweller their customer service team are awful and never answer the question. I had the same problem and had to pay for postage.

SpornStar sounds frustrating don't blame you for cancelling.

They are a bit rubbish really aren't they?!

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