Has anyone used the handbag spA

Hi all,

The Handbag Spa have been in touch and have asked us to post up a statement on their behalf, it is as follows:

Due to the nature of the post regarding the service received from The Handbag Spa we wanted the opportunity to respond to give a balanced view of the situation.

We are always very concerned to hear that customers are unhappy with any part of our service and are happy to work with the customer to resolve any issues.

The handbag was sent to us in a very dirty condition for our standard cleaning package.

The cleaning processes was carried out as requested.

It was explained to the customer that not all stains can be removed from fabrics particularly when they are of unknown origin but that the cleaning process would remove as much as possible.

We have offered on many occasions to take the bag back in to see if we can improve on some of the staining with more specialist stain removal products but this has been refused.

We are still happy to carry out further work free of charge with free collection and return.

The Handbag Spa

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Has anyone used the handbag spA