I am a beauty therapist &! had always used a milk cleanser, & toner & removed with damp cotton wool pads. My skin has gone really sensitive and I was breaking out along my jawline & around the hairline. I bought the Sanctuary Hot Cloth Cleanser & I really like it. I use ordinary flannels & heat them in the microwave. My skin feels really clean and the flannel gently exfoliates. I spritz after with rose water toner then use serum & nightcream. My skin feels really smooth.