Be careful when buying goods from Swarovski as the jewellery has very strict guarantee conditions. I recently took a necklace back to their Oxford store; stones had come out of the product. I was told bluntly, “your wife has not looked after it and it has been worn in the shower, and she has sprayed perfume on it” I retorted “No she didn’t wear it in the shower and wouldn’t because the chain is very dainty and probably most women spray perfume on themselves after putting necklaces on” the reply was “It’s only costume jewellery and there is nothing we can do about it”.