Zatchels shoulder bags

[Shia]

www.zatchels.com/bags/shoulder-bag-collection.html/

These are lovely and reasonable price.

But don't order if you want them anytime this Side of christmas. Delivery times are terrible and customer service useless!

Customer service at zatchels doesn't seem to exist!
Shocking 'service'!

That's odd, I have 2 Zatchels bags (both bought this year) and have never had any problems with delivery or service.

Those shoulder bags are lovely.

See the sale thread. I been waiting a month, just get standard email back. Lots have been waiting much longer.

All my bags, and I ordered seventeen in the sale, all came within the time frame or just over and customer service was fantastic. I've always received a prompt reply to any questions I've sent via email and dealt with the same lovely member of staff, Becca.

I kept chopping and changing orders and they issued refunds immediately when needed and added handles/changed styles/changed colours when I changed my mind and they accommodated my every whim in a timely manner, all with friendly emails.

I cannot praise them highly enough. It is a shame though that others have not received the extremely high level of customer service that myself and others have. Maybe it's Becca who is the star employee and you should address your correspondence to her! She's fab!

Pleased you have had a good experience but my emails never get answered by anyone and no one ever answers the phone either.

Received an email today to say there has been a delay (really?) and my order could take another four to five weeks. Wasn't offered a refund or a different bag as promised on the website in case of delay and I've had a look on the website and the bag is still apparently available and will be dispatched within 30 days. So why is mine going to take twelve weeks in total. It's a joke!