8 days to return online Next order?

[YellowStripe]

That'll teach me to procrastinate! Never realised it was that soon. What's the chances they'll tKe it back two weeks later?

Trying to see a bright side, it's motivation to lose a couple of pounds too ....

I've taken stuff back after two wks

I find they generally take stuff back up to 28 days, although a couple of times the jobsworth assistant has had to call the next directory customer services to get authorisation.

I'll give it a try this afternoon. Hopefully if they're busy, they'll just take it.

I often return up to 2 weeks later and have never had a problem.

I nearly got caught out by this too earlier in the year, and I've discovered other retailers do it too, although Next is the stingiest for returns.

Just taken something back 2 weeks after and was fine.

I'm constantly returning things more than 2 weeks later. I've almost got my own parking space there

Just do a courier collection.

The law on this has recently changed (Consumer Contracts Regulations 2013 - came into force a few weeks ago). Looks like Next's t&cs are in line with the law change, allowing up to 14 days after the date of delivery to return items.

I've taken things back after 6 weeks. I think what happens is that the items are charged to your account after 8 days and if you return things after that, you Will be refunded on your next statement. If you return things within 8 days, you are never charged for them in the first place.

Wrt the courier collection, that's only if you keep an item that you ordered, right?

Ive also just sent things back to nex after 2 months. It was a couple of cushions that were still in their bags as we changed our minds about the colour to do the living room.

I couldnt face going the shop with them so rung for the courier, they were refunded back onto my account within about 2-3 days i think.

DameDiazepamTheDramaQueen Sat 05-Jul-14 22:13:27
Wrt the courier collection, that's only if you keep an item that you ordered, right?

I think they maybe charge you a small fee if you send the whole order back, but as I'd have to drive somewhere and park to get to a store, I don't mind paying for convenience.

I don't shop at Next because I've been caught out by this.

It's a massive disincentive. I wish Next would realise this and change it