So on the recommendation of a lovely MNer whose name I can't recall on this board I bought the Tesco green fit and flare dress, it arrived, was lovely but damaged (all pulled around the skirt), so I returned it for a replacement. Rang up to check it had arrived, was assured that the replacement was being processed, all good.
10 days later, not heard anything, so I rang to check all was well. Oh no, they never had any intention of replacing it, no record of my call, and now it's sold out (well, except for a size 6 which I will never be). A particularly intellectually challenged customer service assistant (who took 3 tries to take down my order number) keeps going on about "crediting my Tesco account" when I had already told him I paid by card and that the refund had been processed, that wasn't the issue. He then said "well it's not my fault, not my problem." Great customer service I don't think...
Now a manager, who has "never dealt with clothing before", is meant to be ringing me back. Five minutes ago. I'm not holding my breath...