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Original poster

H&M online account??

10 replies

Cherrypie32 · 17/09/2013 21:27

I just made my first purchase from H&M online and it didn't ask me for payment, just said monthly invoice. It seems they will send me a statement which I then pay. Is this a good idea/the norm for H&M. Feel nervous I've signed up for an account I didn't want. An option to pay with a card didn't pop up??

OP posts:
CreatureRetorts · 17/09/2013 21:54

You can opt to pay by card I think? I use the monthly invoice and it's fine.

ItsRoxie · 17/09/2013 21:57

You need to click the Payment Options box on the left at checkout, then you get a drop down menu and you can switch to using a Card. The monthly invoice is a bit sneaky, I think they charge £1.25 for it. Was it definitely Monthly Invoice and not Payment Slip in Parcel (no charge for that, you just pay on receipt)?

Birdies · 17/09/2013 21:57

I think there's a £1.25 charge though. At least, whenever I've had an invoice in the post they charge me.

CreatureRetorts · 17/09/2013 21:59

Ah yes I do the payment slip - don't get charged £1.25!

ViviDeBeauvoir · 17/09/2013 22:04

I did this in error before but called them up and asked to pay by card and they sorted it over the phone. (Use saynoto0870 to get a cheap rate number!)

Original poster
Cherrypie32 · 17/09/2013 22:05

Thanks all. Think I will try and call them tomorrow and change to payment slip. Did it all on the phone so either options didn't come up or I didn't see. Won't be a regular buyer online anyway but saw trousers today in shop I should have bought and can't be bothered driving into town again'

OP posts:
HRMumness · 17/09/2013 22:09

I noticed this the other day. It is totally dodgy, they should not default to a monthly invoice option which adds an additional charge / requires a credit check. The form is designed to obscure this information as well.

gallicgirl · 17/09/2013 22:10

I had this too.
Feckers.

Which reminds me that I must contact them to have a moan.

By the way, you can't pay over the phone either. You have to do a bacs transfer.

It bothers me that the default is a credit account when their target market is quite young.

Original poster
Cherrypie32 · 17/09/2013 22:18

It's totally the sort of thing I avoid these days after getting into trouble when I was alot younger over spending. I'm terrible for remembering to pay bills and I bet they whack loads on if you forget to pay on time.

OP posts:
KosherBacon · 17/09/2013 22:28

Next online are another one for this nonsense of setting up credit accounts. It's ridiculous and just stops me buying from them.

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