Nom et Honte La Redoute is Shocking

[Tortington]

I have ordered from them a couple of times in the past - its all been pretty straight forward as long as i use the internet and dont actually speak to a person.

I recieved what seemed like hundreds of leaflets in with my last order - plus two different catalogues. Being fully aware that most of their money off/gift promotions come with caveats ( minimum spend etc) i never the less took much fancy to a weekend bag set promotion. Spent £20 - get the bag set

Im going away soon and this seemed great. I couldnt find the code that went with the leaflet.googled it - nothing on other voucher sites about it - which i thought strange.

so i went on their site - nothing
went to contact details - and sent an e-mail...becuase heir phone calls cost money and you are invariably on a long time.

they then e-mailed me back 24 hours later to tell me to phone them

i said i was not able to

they said sorry, but they couldn't give a promo code via e-mail

At first i thought this was sensible - i could forward it to the world and his wife....then i thought - holdon, i could do that after the phone call anyway - so what the bollocks?

so i relented and phoned.

i got through to a call centre and spoke to someone with a very heavy accent who was difficult to understand - i am at this point much irritated - mostly at myself for saying "pardon".." erm...Sorry what was that" fifty times. eventually she said she "did not hold that information" ( about what the promo code was)
"may i speak with someone who does" says I through much gritting of teeth.

customer service person spoke clear as day, i asked for the code and what restrictions/caveats there were - got the info 1 min later i had a code.

GREAT!
no

code would not work online

phone back again to call centre

repeat self 3 times
they say the code is not valid on the item i want to order.

hang up -pick something else-ring back

repeat self 3 times
THEY can't get the code to work and tell me it has to be done 'manually'

not sure what this means exactly but someone is ringing me back

MONDAY or TUESDAY next week.

what- the- actual- fuck.

I did take their customer survey and told them so.

more name and shames - or la redoute shiteness?

That pretty much sums up my experience with them.
May I add the 2-3 week long wait for delivery once you manage to get the code to work?

I've given up on them, can't be arsed anymore.

La Redoute are renowned for being shite - quality, sizing, delivery, customer service, all shite.

And now they've got your details, be prepared to be bombarded with shite mail both by post and e-mail for the rest of eternity.

The one thing I managed to get was lovely TBH - linen sheets, and I used a code, but blimey was it ever a hassle.
Not worth the shitty customer service.

i know about the oodles of shite mail - been getting it for a while, Its my bog read.

got bargain sale items recently super chuffed - not often a true honest to god bargain comes around, but when it does its great as long as you dont have to speak to a person

If it was order code 2921 I gave up and just ordered it without the discount. Love their kids clothing, hate the customer services and slow delivery though :0(

No it wasn't i couldn't find it as a product becuase i was going to do the exact same thing!

Mine was £50 off from an order over 100.
Except everything i liked was excluded.

YES EXACTLY