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Original poster

Did someone make a mistake here?

7 replies

iMe · 28/12/2012 07:32

DH got me a coatigan for Christmas. It was too big, so I went in to exchange it for a smaller size [feelgood emotion]. The item cost £75 but had since gone on sale for £45 and they told me I could choose something else to make up the difference. So I got £30 worth of extra stuff in the sale. I chose a lovely big handbag and 3 pairs of tights... I added up the full price, presale, and it's worth £63!! (ok, I had an extra £1.50 to pay). It was a lovely surprise, and I'm happy with what I chose, but feel a little guilty since I got home with the extra loot....has the sales assistant made a big mistake here? Surely this can't be the norm for a direct exchange? Anyone else had this happen?

OP posts:
Chubfuddler · 28/12/2012 07:34

She's refunded you the returned item at full price but allowed you to replace it with items at sale price, which is correct. . I don't think she's made a mistake - if you'd got your money back, walked out the door, walked back in and then bought those sale items you'd ha e made the same saving.

DillyTante · 28/12/2012 07:54

Wow, sure it's not a mistake but never heard of a shop doing that before. What a nice treat :) Where was it from?

BigusBumus · 28/12/2012 07:57

If you go in Gap with an item that you are keeping but that is now in the sale and present the original full price recipe they will refund you the difference! Was it Gap you were in?

SneezySnatcher · 28/12/2012 08:12

That sounds right. If you can prove it was bought at full price (and are within the refund period) you deserve the full price (or goods to the equivalent) in return.

Sleepwhenidie · 28/12/2012 08:20

I did it yesterday with a Mulberry holdall i bought in Selfridges for DH which was 40% off on the Mulberry website. Selfridges were about to reduce it by the same amount so gave me back the discount. Very happy to get the difference back Xmas Grin!

Original poster
iMe · 28/12/2012 09:21

It was monsoon. They wouldn't give a gift voucher with the difference, or cash, it had to be something chosen from the store there and then. Might use this trick to my advantage again then Wink

OP posts:
beachyhead · 28/12/2012 09:31

They did it in Queba for my husbands short I bought in the wrong size! Now he's got two for Christmas. He was very pleased!

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