Are so far up their own backsides it's unbelievable. No, I do not want to travel from Oxford to central London just to see whether something is in stock and have a 'great time' (grrrrr). And yes, I did manage to work out how to check your website. And no, I do not want some trendy upstart in you shop suggesting an alternative. Nor do I want to 'phone up five times, press 8 for a person, listen to some terrible music only to be told no-one's available before cutting me off.