Uniqlo online order problems

[duende]

Has anyone had any problems when ordering online from uniqlo?
I placed my first order with them on 6th of august and it is yet to arrive :/
They don't have a phone line for customer service so you have to email them with queries, 2 emails and 2 days later they told me that their delivery service (hermes) had a bit of a backlog and were running late. they were then supposed to deliver by the end of last week but haven't.
This is the longest i've had to wait for an online order and i'm quite frankly put off from shopping with them again. Anyone else experienced problems or have I just been unlucky?

I have ordered lots from Uniqlo and have always had very fast delivery and refunds when I have returned things. I would email again and tell them how annoyed you are about it.

Dexter, thanks, i think I will. I just feel like I've had a shit service. I like some of their autumn/ winter stuf but don't have a store locally and at the moment the thout of online shopping with them doesn't fill me with enthusiasm.

I totally understand. There are stores I don't order from as their delivery is crap. I am lucky that our local Hermes delivery service is excellent but yours doesn't sound that great.