John Lewis returns policy

[Itdidntworkout]

With a receipt you can take anything back and there isn't a time limit for a refund. That's right, isn't it?

I've found a dress in a bag, which I'll probably never wear. I have the receipt etc, but the purchase date was June 2011.

Has anyone taken anything back over a year old?

You're right. They should refund you no problem.

www.moneysavingexpert.com/news/shopping/2011/03/john-lewis-launches-never-ending-refund-policy

Thought it was never ending. I'm being very cheeky by taking it back, but if they say it's okay, then who am I to complain! £126 back on the debit card please.

Doesn't it say on the receipt?

It says you can take it back if you're not satisfied. Doesn't mention a time limit. When I've made purchases in the past, the cashier has said that there is no time limit when making a return.

I posted to see if anyone has actually made a return quite some time after the purchase was made.

glad you posted this thread. I bought a kew 159 bag from there 4 months ago. cost me over £100 and the zipper is broken after minimal weekend use. Taking it back this week but was worried they would say I had it too long.

After a year a radio we bought broke, he barely glanced at the receipt an exchanged with a cheery smile!

Meggles - It's a faulty item, so they would def take it back anyway.

Also wanted to mention that Hobbs now have a 14 day returns policy (like LK Bennett), so I will buy both Hobbs and LKB from JL and return at a much later date if I had to.

I recently returned unworn shoes , roughly 6 months after buying and they took them back no problem.

If you read the info online ( returns policy) I think it might include the words "reasonable " amount of time and something about refund or gift vouchers at their discretion. Might be wrong but rings some bells with me.

i did this bought some reigns and then never used them, took them back and returned them, they were john lewis own brand, it was month and months later, not a problem at all, john lewis are great with this :)

Returns

www.johnlewis.com/Help/Help.aspx?HelpId=7#returnsprocedure

Thanks ameliagrey - it's nice and straight forward!

John Lewis are just amazing when it comes to customer service!