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VERY.co.uk aaaaagh

5 replies

tomatoface · 21/06/2012 14:28

has anyone had any problems with them or is it just me?? Completely incompetent. Can't be arsed to go into it all again but I am still waiting for £75 refund since March!! For a dress I never got due to their incompetence. Have been on the phone don't know how many times, have to go through whole saga over and over again, every time I phone they say there aren't any notes on my account. SO FRUSTRATING!!

It's been such a long time that I now have a different bank card to the one I paid so I have to wait 14 days for them to send me a cheque in the post!

It's the first time I've used them and it will certainly be the last.

and breeeeathe

OP posts:
knackeredmother · 09/09/2012 11:01

I feel your pain! I'm soooo frustrated with Very. Their customer service is appalling.
I'm so frustrated I haven't got the energy to tell you about my ongoing saga with them!
DO NOT USE!!!

ScorpionQueen · 09/09/2012 11:05

I stopped using them after being sent faulty toys 4 times in a row. They even had the cheek to try to charge me postage to return them. It's a shame, they have some nice stuff, but their service is terrible.

knackeredmother · 09/09/2012 11:46

Very are you listening!!!

DrinkFeckArseGirls · 09/09/2012 11:48

Put your complaints on Twitter. It seems to work usually.

knackeredmother · 09/09/2012 19:25

Good tip drinkfeck thanks!

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