Well I love Boden.
The quality is almost always great and if they is a problem they will exchange or refund no quibbles. The trick, I think, is to buy the stuff which isnt too "Bodeny". I think the flowery rain coats are the worst thing they do - little girl's style on grown women isnt a good look.
Avoid the prints and go for plainer items. The cut and quality is way above the high street for the price. Buying their Limited Edition stuff in the sale is a real bargin.
Never pay full price. You can always find a voucher code or wait!