Glossybox customer service?

[WellBlowMe]

I bought a 6-month gift subscription to GlossyBox for my sister's birthday. I tried to pay by paypal but everything froze and I had to log off and back on again. So I did it again but paid by cc this time.
So I have now had 2 email confirmations - both payments worked!
I've emailed GB asking them to please cancel one of the payments, but have heard nothing - this was yesterday morning.
Has anyone dealt with GB cust services and do you think they're likely to help or am I stuck with 2 6 month subs?
Thanks.

I have just emailed them and got an automatic reply saying they would be in touch within 48hrs so I would give them that at least. If you don't hear anything send them a letter via recorded del on the 3rd day officially cancelling the payment in accordance with distance selling regs - that way you are covered. But I'm sure they will be fine and sort it for you.

I think they are very reasonable but I know the boxes went out this week and there have been a few complaints so they may be snowed under.

I had a broken hd brows in the first box I received and they replaced it promptly.

I have cancelled my subscription though as I was really disappointed with this months box.

Try posting on their Facebook page, you might find they respond more quickly. Be clear that you've contacted their customer services team already and are waiting for a response.