Q&A with PGL ambassadors – ask your questions about Kids’ Adventure Camps!

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Thinking about booking a PGL camp for your child but not sure where to start? Wondering what actually happens during a stay, or how they handle things like food, homesickness, or allergies?

We’re running a special Q&A with two expert PGL ambassadors, who’ll be answering all your questions about their kids’ camps, from what to pack, to how to prepare nervous first-timers, and everything in between.

Whether your DC is/are already signed up or you’re just considering it, pop your questions below and they’ll be answered during the session.

As a thank you for your participation, one lucky Mumsnetter will win a £200 VEX voucher and a PGL Family Activity Day for up to four people!* To be entered into the prize draw, please post your questions below by Friday 23rd May. T&Cs apply.

PGL’s experts Emma and Stefan will return to answer some of your questions W/C 2nd June!

*Click here to find out more about PGL’s Family Activity days (voucher can be redeemed at Lincolnshire or Torquay family supercentres.) You can find out more about PGL Kids’ Adventure Camps here.

About the Experts:

Emma is a Customer Service Manager at PGL looking after a large team of friendly, knowledgeable advisors who arrange Kids Camps and Family Breaks.
Emma has been with the company since 2022, bringing with her endless enthusiasm and expertise and will be your go to for any questions relating to bookings and pre-travel. Delivering strong levels of customer service and with no question too small, Emma and her team speak with parents and guardians on a daily basis, making the booking process easy and effortless.

Stefan is an Activity Instructor and Group Leader specialising in rope activities such as climbing and abseiling, ensuring not only that every child has heaps of fun but also that they are in safe hands at all times during their stay. He will be answering any queries relating to when your child is staying with PGL on a Kids’ Camp. Stefan has been with PGL since 2012 and when not taking care of children on their adventures (or his own 5 year old daughter!) he loves the outdoors and can be seen paddleboarding, kayaking and mountaineering most weekends.

Do you refer to it as Parents Get Lost internally?

Can they bring their own safety equipment (helmets and goggles) or are they required to wear the ones provided ?

Do you have a photo of the camp kit before I add this to the booking ?

Hello, my question is where can I see a menu of what the children eat, is it made on site or is it brought into the facility ?

What would you do in really bad weather - are activities changed or postponed ?

Are you able to accommodate children with allergies?

My question - what about children who take phones and medication, are there places to keep these please ?

Do most kids attend with friends they know already or do they make friends at the camp?

Do you mix girls and boys in activities or are boys and girls separated ? Would mixed activities apply to certain activities only ?

PGL are offering an exclusive deal for Mumsnet users! 20% OFF!

Click here to get 20% OFF PGL Multi-Activity Kids’ Camps, UK Family Breaks and Family Activity Days. Book online or call 0333 321 2114 and quote MUMSNET by 30 June, 2025 (T&Cs apply)*

Hello @youareonlyhereonce if you have a question in the meantime in relation to an existing or upcoming booking and would like a response before this session is due to end, PGL's friendly team are happy to help on 0333 321 2114. Thank you!

How do you support children with special needs/disabilities?

How do you settle over excited, or homesick children to bed - so that they can get enough rest for the next day. Nothing worse than being awake and scared for a child.

Are there drying facilities in case they run out of clothes - I would send 4 pairs of everything for 4 days - but if they get wet more than once in a day - how can I prepare for that - and are mobile phones allowed in the bedroom ?

Do you accommodate siblings who are in different year groups, 11 and 13, how would this work - can they be placed in the same activities, or do you have rules on this ?

I've just read your menu - really child friendly, with a good selection, my question would be- do they select the day before what they want or is it just self serve - and if everyone wants the same for example Katsu curry, and you run out, would they have to pick their second or third choice - and if they are at the last sitting is there a more limited choice (I would want assurance that they eat well when having such busy days). TY

I'd like to echo the question asked by MumC2141 recently. Do you in fact actually welcome children with disabilities?

In my experience this possibly wasn't the case. A few years ago when my son (who has ASD but is bright and high functioning) went with his Year 5 primary school class. Knowing he'd find it challenging, we'd even taken him, a while beforehand, to have an informal look around and chat to the staff. This seemed to reassure him somewhat, so he went with his class.

On the evening of the very first day on the camp his teacher called us to say that he was very anxious and did not seem to be coping with the noise levels, excitement, crowds of other kids, etc. She asked us to come to take him away. The disappointment was huge, because we felt that, with enough support, he could have coped to some extent, and gained something from the camp.

Was this a case of his teacher not wanting to be bothered with having to devote extra time to supporting one needy child among many, over the next few days there, or an example of a situation where the PGL leaders were not giving enough/ appropriate support to the teacher/child to enable my son to continue with the experience?

The overriding impression that we took away, was that PGL is not an appropriate experience for moderately disabled children like my son. I wonder how many other parents have had the same experience.

I'd like to know if most of your campers come with a friend, or alone? I'd also like to know what the children do in the evenings, after the activities have finished for the day?

Does it help the children have more confidence and fun if they have tried some of the activities before they attempt them at camp?

Are children allowed to bring snacks for their bedroom?
And if children start to feel upset for one reason or another (missing home, struggled to make friends etc), will you call parents?

Do they cater for allergies?

What is are your safety standards - what level of training does everyone undergo who has anything to do with children and with the equipment that they use?

How do you ensure the children drink and eat enough, particularly if the days are very hot, and the activities outdoors for a long period of time - same with sun cream - do you apply or is it up to the children - who will often miss areas ?

Hello, what is the supervision ratio after the activities have ended and the children are relaxing - the games room in particular, who would be there to ensure fair play, and that they don't get into any squabbles. Again are the sleeping areas supervised to ensure there are no pranks which get out of control ?

What is the youngest age you will accept (even if they don't do any activities) he can stay with mom and dad whilst the older ones take part - any soft play for the toddlers ?