Do you have any questions around how Facebook decides what should and shouldn’t stay on the platform? Ask the experts at Facebook - 3x £100 vouchers to be won

[EllieMumsnet]

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We’ve been working with Facebook to find out the key areas users want to know about the social media platform. From our research and activity so far we have found 4 main areas that parents have questions around: ‘Moderating content’, ‘User's data privacy’, ‘Mental health & social media’ and ‘Safe use of the internet/Facebook’. We will be running 4 Q&A’s in order to cover these areas and allow MNers the chance to asked their questions on each topic.

This Q&A is about ‘moderating content’. This covers subjects such as: hate speech, inappropriate content and spam, fake profiles and false news.

Here’s what Facebook has to say: “We have a clear set of rules, called our Community Standards, which outline what is and isn't allowed on Facebook. People are very good at reporting things that break these rules. We have a team of thousands of content reviewers, based all over the world and they review content in every major language. This means that collectively our teams are working 24 hours a day, 7 days a week, so we can respond to reports as quickly as possible, whenever and wherever they come from. We’re committed to making a safer platform for everyone"
#AskFacebook

Do you have questions on how Facebook monitors for hate speech or inappropriate behaviour? Perhaps you’d like to know more about the process moderators undertake or how Facebook are using artificial intelligence technology to help? Would you like to know how new accounts are verified? Maybe you would like to know how a post is determined as hateful? Or would you like to know how to report a post and the process that is involved with that?

Whatever questions you have around moderating content on Facebook, please post them on the thread below and we will choose approximately 10 for Facebook to answer. Everyone who posts their questions will be entered into a prize draw where 3 MNers will win a £100 voucher of their choice (from a list).

If you would like to ask questions about ‘user’s data privacy’ please click here
If you would like to ask questions about ‘mental health & social media’ please click here
If you would like to ask questions about ‘safe use of the internet/Facebook’ please click here

Thanks and good luck with the prize draw
MNHQ

Standard Insight T&Cs Apply

I’d like to know why you still allow images of animal neglect, torture and abuse. Why you allow pictures of hunters with the hunted, usually huge beautiful animals.

A. Why have people had pictures removed of their stillborn children? Those parents have been brave enough to find a tiny shard of joy in the birth of their baby.

B. When will you stop asking for ID? The majority of people aren't silly enough to give you their government issued document.

I would imagine that it's a tough job being a moderator. They must have to view some shocking things! Is there support in place for them?

Is anyone going to answer these questions?

When facebook content is reported, does a human review any of the reports or is it all AI? Is there anything which can be done to appeal if facebook says it's not a breach of facebook policy but I think it clearly is?

I'm a bit puzzled about how Facebook tries to enforce its own guidelines / rules.
For example. the Competition / Promotion guidelines say that none of FB's features can be used to determine a winner, i.e, a company can't insist you like, share, tag etc in order to enter a competition. However, if an individual likes or shares too much, then FB will issue restrictions to that account. I have also seen cases where a winner has been re-selected because the original one drawn didn't share, tag etc.
Why doesn't FB clamp down on those companies that break their rules rather than those who enter competitions as a harmless hobby?

There's huge disparity about what gets taken down and what doesn't. I've reported the same picture twice, once it didn't break guidelines once it did. Why the disparity and what are you doing to combat it

Why don't they have an open text box where you can elaborate on your complaint about a poster? There's a particularly unpleasant character at the moment who really is a sick puppy but their tweets stand - where women who debate biology are deleted immediately.

Why are comments allowed to stand that are full of hate towards women, including imaginings of violence against women?

I love that I posted a comment a month ago about Facebook's poor communication with users who wanted to know reasons why they've been disabled, community standards being broken, no indication when questions would be answered etc.

And now a month later there is no communication on this thread either and no indication on when questions will be answered.

Do you think the public have confidence in the moderators? And if not, how will you change this?

How do you manage the fact that the law is different in different jurisdictions about acceptable communication or content, particularly in groups that may contain members from all over the world? For instance the fact that first amendment rights in the US may directly contradict hate speech laws in the UK?

Hi Everyone

Please see the answers here