Do you have any questions around how Facebook decides what should and shouldn’t stay on the platform? Ask the experts at Facebook - 3x £100 vouchers to be won

[EllieMumsnet]

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We’ve been working with Facebook to find out the key areas users want to know about the social media platform. From our research and activity so far we have found 4 main areas that parents have questions around: ‘Moderating content’, ‘User's data privacy’, ‘Mental health & social media’ and ‘Safe use of the internet/Facebook’. We will be running 4 Q&A’s in order to cover these areas and allow MNers the chance to asked their questions on each topic.

This Q&A is about ‘moderating content’. This covers subjects such as: hate speech, inappropriate content and spam, fake profiles and false news.

Here’s what Facebook has to say: “We have a clear set of rules, called our Community Standards, which outline what is and isn't allowed on Facebook. People are very good at reporting things that break these rules. We have a team of thousands of content reviewers, based all over the world and they review content in every major language. This means that collectively our teams are working 24 hours a day, 7 days a week, so we can respond to reports as quickly as possible, whenever and wherever they come from. We’re committed to making a safer platform for everyone"
#AskFacebook

Do you have questions on how Facebook monitors for hate speech or inappropriate behaviour? Perhaps you’d like to know more about the process moderators undertake or how Facebook are using artificial intelligence technology to help? Would you like to know how new accounts are verified? Maybe you would like to know how a post is determined as hateful? Or would you like to know how to report a post and the process that is involved with that?

Whatever questions you have around moderating content on Facebook, please post them on the thread below and we will choose approximately 10 for Facebook to answer. Everyone who posts their questions will be entered into a prize draw where 3 MNers will win a £100 voucher of their choice (from a list).

If you would like to ask questions about ‘user’s data privacy’ please click here
If you would like to ask questions about ‘mental health & social media’ please click here
If you would like to ask questions about ‘safe use of the internet/Facebook’ please click here

Thanks and good luck with the prize draw
MNHQ

Standard Insight T&Cs Apply

One of my friends posted recently about a scam. It looked to me like someone had hijacked her account. Is it better to report posts like these, or will that be seen as saying that the friend is a scammer?

Hello guys! Can anyone recommend a good childminder/babysitter in and around Acton West London? Thanks.

Sorry posted this here accidentally.

Do you believe you the enough resources invested in moderating content, and how can you be sure they are working to the same standards. I see things on the comments on posts which i reported as offensive but i never heard back and they remained there. Wouldn't it be safer to suspend content while it is being checked following a report?

I reported a post on marketplace yesterday - a man was selling obviously stolen goods - I got back the generic "this is not a specific breach of community standards". Who is checking this stuff??

When a post is reported is it down to one person what happens to that post, or is there a process by which a number of people review it?

What are your guidelines in terms of misogyny?

How many would have to state they were offended by a certain content for Facebook to deem is unsuitable for everyone to see?

What qualifications do the content reviewers have? How could I become a content reviewer?

Is there a way to appeal a decision made, for example if I were to report something offensive, and I got the standard response of it doesn't breach our guideline, can I appeal that, and secondly, does that feed back into your process so it's continually improved?

Are pictures of dead animals inappropriate? A family member regularly posts anti meat industry type things with dead animals and it really puts me off. Not at all sure what to do about it though.

Is it still the case that photos showing breastfeeding are not allowed and will be taken down?

If so, I feel that is a shame because the more that breastfeeding is normalised on social media and elsewhere, the sooner it will become truly socially acceptable everywhere.

Are different things classed as inappropriate in different countries on Facebook, just as they are offline? For example varying degrees of nakedness/amount of flesh shown?

I recently reported someone selling Nazi memorabilia through Facebook local selling pages. I have yet to hear back about a decision. Does this break any of the community guidelines or is it just considered distasteful.

How does Facebook decide what constitutes as Fake news? As a scientific practitioner I am led by all the evidence to date that suggests there is no link between the MMR vaccine and autism, also that the 'Dr' Andrew Wakefield, who reported this was struck off by the GMC directly in relation to this. Therefore I would deem any suggestion of there being a link as "fake news", yet there are dozens of pages and groups dedicated to spreading this dangerous lie.

How do you identify inappropriate content? Is it solely based on wen users report content or do you also actively search for inappropriate words / terms?

*when

Do you have performance indicators to meet in respect of the time it takes to investigate and take down a post which has been reported. If you don't - why.

Do you have 'keywords' which if used, will prompt an action at facebook's 'front end' to take action and if and when necessary involve an outside agency.

Do you staff undergo an ongoing training regime to cover hate crime, potential terrorism, grooming, and how to spot an adult masquerading as a young person on a bogus facebook profile ?

How long does Facebook store data on moderation actions taken by Facebook, and the users they relate to?

Do you have systems in place which flag persistently offensive users/ IP addresses/ email addresses etc? And if so, is this information passed to (for example) police, government departments (thinking Home office etc) or international law enforcement?

What sort of training and support do your moderators get to ensure standards are met?

How do you respond to the allegations that the fake content and targeted advertising on Facebook is a interferes with democracy (such as the Cambridge analytica/Brexit scandal)?

What is actually against fb guidelines? I have reported a horrific video of a baby being abused and got the standard "this does not break our guidelines" message back. I obviously blocked the person who had shared it but how can that kind of thing be aloud?

How many times to I have to report a picture of dead toddler in the arms of his father, after a tragic accident, before you remove it. This child had died and was photographed some time later, and the father had a tear stained face, and it was posted as some sort of public health warning. It was completely inappropriate and way too graphic, and a complete invasion of privacy. I reported and reported and reported and it wasn't a breach - yet you have removed breastfeeding photos?