NOW CLOSED Take a look at E.ON's new energy tariff quote & comparison tool and give your feedback to be in with a chance of winning a £500 John Lewis voucher

[TheOtherHelenMumsnet]

E.ON are trying to make it easier for customers shopping around for a new energy tariff by reducing the number of tariffs it offers to no more than five for customers to choose from. The new tariffs are designed to be simpler and easier to compare with E.ON's new online tool.

Here's what E.ON says about it: "We know that choosing the right energy tariff can be daunting, so we've simplified our tariffs and launched a new online tool to help make choosing our best deal quick and easy to do in just a couple of minutes."

E.ON would like you to visit their page on MN for more info on the tool, follow the link to enter your details and see what deals you're offered. They'd then like you to come back to this thread to give your feedback on the following:

~ how you found the comparison tool to use
~ what the deals on offer were like e.g. how much you would paying and what rewards you could get

Everyone who visits the tool and then adds their feedback here will be entered into a prize draw to win a £500 John Lewis voucher.

Thanks and good luck with the prize draw
MNHQ

[GrendelsMum]

I'm a bit disappointed - I actually logged on this evening to change energy providers, and EOn was in the running, so I was quite excited to see this. I've got the 'We are sorry but we cannot match the address details you've provided to a property" message, and it won't let me go any further online.

I've just seen that there's a discount if you don't have mains gas, so that's nice to know.

On the other hand, I just went to USwitch and it's not the cheapest (predicted to save me £11.75 versus a top saving of £27.22) so I guess I'll go with the cheap supplier.

[lighthousekeeping]

The tool was easy to use and the tariffs clear. I would've liked the option have put my metre reading in though. As I thought the quotes could be way off the mark.

I liked the idea of the Tescos points as they are great for Pizza Express!

The quote it came up with was about £15 a month more than I usually pay. I maybe tempted to pick up the phone though.......

[TheTempest]

~ how you found the comparison tool to use

I thought it was quite simple and effective. I like that you don't have to enter all of your personal details and figures to be able to use it. It wasn't particularly clear what the differences between the tariffs were though, and for someone who doesn't uinderstand stuff like that, the info would be helpful.

~ what the deals on offer were like e.g. how much you would paying and what rewards you could get

I would be paying £16 per month more than we are now, so for £21 voucher we'll stick to British Gas!

[RichTeaAreCrap]

~ how you found the comparison tool to use

I found the tool really easy to use. The website is clear and you dont have to spend a long time entering lots of details about yourself before getting a quote. I loved that you only had to enter postcode then a few quick questions on how much you use, how you want to pay etc before it quoted you. It makes a pleasant change from a lot of the other providers who want to quote you and then spend 15 minutes filling in details.

~ what the deals on offer were like e.g. how much you would paying and what rewards you could get

The deals ranged with almost £100 between the quotes. It is slightly less than I am paying now so I would consider changing when I have had chance to check cancellation policy etc with my current provider.

The rewards don't really interest me, I would much prefer to have money off my bills than rewards.

[Ingles2]

That was easy enough to use, even though we differ from the norm with no mains gas, and an electric aga. From that calculator E on says they,re about £100 a year cheaper than my current supplier EDF. As I spoke to Scottish power this morning and they offered the same I better get onto EDF.

[amrobe]

The tool was very easy to use. I like that I didn't have to go through pages and pages and enter lots of details in order to just see the mose important thing, the prices. I also liked how the breakdown of each tarriff was on one page and explained with enough depth but using bullet points.

[MrsAceRimmer]

We switched to Eon ages ago after a cold call guaranteeing we would pay £42 less than before. After a year of the same usage as before - oh no you should be paying £125 (more than before with Scottish Power), you've run up a bill, so now your DD will be £158 per month. Just to make it better, we'll switch you on to one of our most expensive plans too. To date I have been called a liar by their representative on the phone when i called to query this, and have had no response from them wrt a letter of complaint sent!
Sorry for going off topic a bit, but if you switch to them beware!

[kellestar]

The comparison tool was easy to use [it was awkward trying to work out from my current supplier my energy usage to get an accurate quote]

It was quite easy to see the price difference and see how it compares to my current tariff. What wasn't easy was to see the difference between each tariff. I had to click between each one and have a notepad to keep track of the points of comparison. I don't understand what benefits there were on the more expensive tariff's.

Cheapest deal was £10 cheaper than I currently pay a year, but that was after discounts and rewards. The other deals are more expensive than I currently pay and can't really see what the bonus is of those tariffs.

[musthavecoffee]

I found the tool easy, quick and straightforward to use. The description of each tariff at the beginning was informative and clear.

I found that the quotes all came in higher than we are currently paying, with an incentive of 21.00 off the annual bill. Although I won't be switching our tariff it is nice to see one of the big suppliers making this process a little more user friendly!

[alibeenherealongtime]

There wasn't much to choose between them, still over £2200 a year, so they aren't saving me anything and I really don't like the idea of switching for the sake of it. It would have to be at least 20% cheaper

[basm10178]

The tool was quick and easy to use. I liked that I could put in my exact spend amounts on my current plan (Scottish Power) so I could get an accurate comparison.

The little menu down the right hand side was useful for going back and changing the options chosen if needs be.

Eon had one deal that was about £4 cheaper than my current deal, so I won't be bothering to switch at this time. I still think I would use uSwitch or similar if making energy comparisons, as you can sometimes get cashback through using it which is a bonus.

[Lobelia]

Tool was fast and easy to use without providing much information. Again, as a many other Mumsnetters have mentioned, a little bit sketchy on the information detailing the difference between tarrifs and the discounts that were to be given in each case.

[nextphase]

Stupid system. Why do energy companies think they can guess our usage from our address (and what does by entering my details they can do something with the meter and industry standards mean?).
So, at first glance, even as a low user, it comes up expensive.
By comparing with our actual usage, the cheapest quote comes up £10 cheaper than our current deal. Tho this includes there discounts etc, but does it factor in the loyalty points we currently get? That would make them equivalent.

Personally I'd like no gimmicks, not discounts, no loyalty rewards, just cheep prices, tho i like the sentiment of just 5 tariffs, how does that work when i got offered 5 duel fuel tariffs - do they not offer gas only or elec only? Or if there are 5 of each, thats 15 tariffs??

[Bubbyd]

I found the tool easy to use as it didn't insist I add loads of info on my exact usage. I wasn't impressed with the prices on offer and thats why I left eon a year ago. The loyalty information was useful but not nearly enough to make me switch back. I would rather use a tool which included all the energy companies for a more useful comparison.

[drjohnsonscat]

I don't want online bills because I need the paper bills for KYC purposes. If eon could sort out a way to make online statements acceptable for id they would have higher take up on that feature. I run my own financial services business so do get through a lot of id and KYC stuff.

Tool was easy to use but not sure whether I am an average user or not so don't know if I would save. What stops me from changing supplier is the inevitable hassle when the original supplier or the new one or both cocks up the transfer!

[mummyofcutetwo]

In general, the tool was quick and easy to use, though I find trying to estimate the percentage I use by day/night quite tricky.

Also, I have gas to the property so need to have a gas supplier but don't use any gas at the mo (the gas fire didn't pass the test and I can't afford to replace it) and it won't let me have dual fuel with 0 gas usage - I'm already an eon customer so after I logged in it used my actual readings and wouldn't go any further until I input a figure.

I like the fact that eon are trying to simplify things for customers. I've been with eon for about 13 years now and I'm on one of their old tariffs, and happy to stay on it. I'm very confused as to what the "loyalty reward" is and how it works. Am I only eligible if I switch to a new tariff? Confused...

[GetKnitted]

I thought the tool was really easy to use, and because we switched recently I had all the relevant details to hand and was able to get an accurate quote within 2-3 minutes.

The actual price was a couple of £s a month more expensive than our current deal, so we wouldn't switch based on this quotation.

I liked the idea of tesco points rather than money off. You can get 2-4 x the face value on certain products/services, and as we already collect tesco points that could have swung it, had we not recently switched.

[turnipvontrapp]

I visited the tool, entered my postcode and house number and it came up with " EON couldn't find a property for the address you have chosen" or something along those lines. Which is a bit strange as we were with EON until a few months ago! So the tool didnt work for me but would have liked to have tried it!

[hackneyzoo]

It was quick and easy to use...not intereste din gimmicks like loyalty reward....just want the cheapest deal!

[cherryjellow]

I liked the tool, its very clear and easy to use... I like how it tells you which is cheaper... its so easy to get ripped off these days. If dh looks at changing provider again we would defiantly look into using something like this.

I don't know how much we currently pay, dh deals with that, but it looked all very standard. The rewards are good I think...I cant compare to anything else but 6% off for paying by direct debit seems good.

[MrsShrek3]

we've recently switched to e-on so it detected that our address is already a customer and prompted me to log in.
I like the comparison tool, the little coloured bar chart showing the various tariffs is very clear and the information is presented well. it is particularly clear about the dual fuel discount and online account price advantages.
It appears that we've already been made aware of all the account benefits and have used them

[NiniLegsInTheAir]

I found the tool useful and easy to use when I tried it recently - we've just changed suppliers due to Scottish Power putting their prices up AGAIN. But we didn't go with E.on as another provider was cheaper.

Agree with other comments about loyalty rewards - what I want is a cheap tariff. And I've got to ask what the point of a loyalty reward is, if prices keep going up why would £20 make you stay?

[asuwere]

The tool is very easy to use - quite like that it just asks one question at a time and loads very quick to next question rather than seeing a big list of questions. I'm on a fixed plan just now so can't change but I think I would still go to uswitch or similar when it is time to change rather than go through individual sites - even though this is simple, it's quicker to do all companies at same time.

Would be nice if it showed what the benefits of the different plans were rather than just the prices, doesn't make it clear why there are different tarrifs with such varying prices.

Like others, don't really like the rewards, it's kind of nice to get something back but would rather just pay less.

[asuwere]

Oh, was also good that you don't have to put in an email address if you don't want to :)

[smilingthroughgrittedteeth]

Im currently an EON customer and am happy on the fixed rate tariff im on so did this out of curiosity and was pleasently surprised to find that i am on the right tariff for our family, it is easy to use but when it comes time to re-evaluate our energy supplier I like others will use a site that compares all the energy suppliers side by side rather than using a tool like this for each individual supplier