I broke down today. My wonderful 2yr old motability Rodius died. On the M61!!! I had my mum and 2 babies with me (Ikea AGAIN!!) so I phoned the number on the Ssangyong assistance leaflet for the AA. Motability uses RAC. The man said it would be 1 hr before roadside assistance reached me, even in the snow, on the motorway, with 2 babies!! Anyway, having procured a lift for my mum and the babies I waited and a lovely man from FAM arrived with a huge tow truck and took me + car up to the garage near Preston, fully expecting them to sort out a courtesy car. But noooooo!!! The lovely FAM man had to take me back to Bolton (not his job) where I was told I would receive a c.car from National within 4 hrs. ok, not brill but ok. I speak to motability operations who said that I should NOT have been given a timescale, as they cant guarantee that I would get a car today, or even what kind of car I would get, and that I would also have to pay a £50 fuel deposit!!!!!! I explained that I needed the biggest car they do, having 4 children, one with challenging behaviour who cannot sit next to his bros and sis, 2 buggies and a wheelchair and that there was no way I had a spare £50 to give tham untill goodness know when!! I got a Zafira!!!! A brand new Zafira if it makes any difference but I cant even fit ds1's wheelchair in without standing it up!! I cant fit Ds1 in the car with the babies and if I did get him in (with the back seats up) I cant get the buggies in let alone the wheelchair. So I'm stuffed whatever way I do it. Motability didnt tell me that they can waive the deposit as they have 2 accounts, non-deposit and deposit, the man from National told me after I cried down the phone at him through sheer frustration. They are searching their fleet in Lancashire tomorrow to see if anyone has a bigger car available that I can have for the weekend onwards. I have no idea what is wrong with my car, I hope its not a big job-I cant function properly without that car! Sorry its so long but I thought you may appreciate knowing some of the downsides of motability! They are good at providing cars in the first place but there are so many Jobsworths its untrue! Anyway, that was my day, hope yours were better. (my ds1 is currently stood with both his arms around my neck hugging my head! He makes everything better .