I was just reading in our university bulletin about the launch of a book on something called "personal communication passports" which sounded as though it might be useful for some people. I'm not sure, it may be aimed at severely disabled individuals, but the principle sounded very good. The website is here . The URL stays the same whatever page you're on, but if you scroll though "latest news" to December, the link is there. The website in general might be of some interest, I guess, at least to people in Scotland?