DLA and contact with the school by phone rather than letter

[oldteacher]

Heard today that DLA have phoned the school for more information (to be answered there and then) with our DLA request. Is this normal? I thought they wrote to the school for information and also sent forms? I notified the teacher we were applying but didn't think to warn the SENCO, who doesn't really know my DS and his needs either, so feeling a bit worried. DS's needs are also less so during school hours than outside school, for many reasons.

They phoned my son's school. He'd only been there a couple of weeks and I'm not sure sure to this day who they spoke to. We still got DLA awarded though HRC & LRM. Don't worry, I'm sure it will be fine.

I haven't heard of this before. We asked the SENCo to send a statement anyway so they didn't contact school again.
Perhaps someone else knows more.

Thanks for your replies- just wondering if anyone else experienced this?