incontinence/Euron products

[lovethecake]

Is there any parents experiencing any problems with the new supplier ontex/euron,my child has been having so many wet cloths and bedding since using this product euron mobi pull up pants havind complained i have tried other products in their range and they are of poor quality . i would be so grateful for some feedback how other parents feel on this subject,before we had Tena they were by far the better quality pad. Thankyou,look forward to a response as am at my wits end.

Hello, i would like some feedback on a product called ontex euron mobi, is there any parents out there experiencing any problems with this srrvice and product.Thankyou

my ds has attends slips (not pull up, same as nappie with sticky tabs) no problem with leaking although had to fight to get extra supplies. Hope they dont get changed to same as yours then if they are rubbish. Can you not get onto HV to ask them to change back to Tena. At the end of day they will lose out as they would have to supply more if they are not grest quality then you would go through more. Poor you as if things arent bad enough without extra bedding and things to wash each day.

Hilovethecake,We had similar broblem back last year.The contract changed for nappies in our area and we ended up with total rubbish.We had tena before.Ended up one big battle-telephone calls,letters of complaint then we took pct to health and parliamentry omdudsman.We won our case now have tena back.First port of call was bladder and bowel continence service then move up the system.

were with tena down here in trafford and there crap leaking and such. ive heard the eruons are supposed to be quite good so im surprised at that. you sure you got good fitting products?

Hi Growlybear, I have read your message with great interest When the contract changed did the incontinence sarvice tell you what products you would be having, Do you live in the south wales area as i have had to have home visits from the ontex rep and i was told that all over wales tena had been taken over by ontex, How long did it take to be resolved, and was it just yourselvse that were able to have Tena, thankyou so much for your feedback.

Hi wraith, you dont want to try ontex they are not a quality product, tena are far better,the fitting is not very good and they leak due to the poor absorbency.

Hi lovethecake yes they did tell us what product we would be having but we did not know they were so rubbish.No we live in the south east.But the sounds of it ontex are playing games this is the same behaviour we had from the company that supplies us.We have tena slips for our dd and they have certainly not been taken over by ontex they are manufactured by sca hygeine products.Look up tena on the internet for clariffication.It took about eight months to resolve and yes a few others have gone back to tena because we got them back.They still had to fight a bit but not much.

Hi growlybear, I have put in a complaint to the trust and am awaiting further investigations, i have simply had enough, it has been going on since nov,i am not the only parent who has had a problem with this change over so hopefully we will get a result. Are you caring for a child or an adult? as i feel that the products we have been provided with are more suitable to an adult, thankyou for your feedback,

Got it in one lovethecake i care for a 12 yr old dd.When i went deeper into all this a continance nurse told me that when smaller children come out of the smaller nappies they are then put into small adult nappies.These companies do not make childrens nappies as such.The adult service is by far bigger than children so adults take the upper hand which leaves our children to fit into adult nappies.Good on you for taking it to the trust.Hope you get a good outcome.

Thanks for the message,excuse me for asking but what does dd mean?

dear daughter ;) dh= dear husband
ds dear son

Thankyou wraith,

Hi growleybear,i realise now that you are caring for your dd,on mumsnet are you able to say the condition your child is suffering from?

HI, is their any parents out there that maybe experiencing any problems with incontinence products, especially in the south wales region,we have now ben told that all patients are receiving EURON products which are of bad quality,and we think it would help if anyone is having difficulties to come forward, look forward to hearing from families.

were trying the same with tena down here trying to pusjh for either a higher absorbancy or something good luck

Hi wraith, What product in the tena range are you using,we had pullups small super absorbency, they were great, trying so hard to get them back,have looked on ebay to buy a small supply.

Hi lovethecake my dd has retts

tena slips plus were having to change more then the 4 a day permitted if we aim to avoid leaks

HI growlybear, how long ago was it you conplained to the onbudsman,for eg was it in the last year,only i have been asked by the person that is trying to help us and it would be so helpful for her ,what part of the south east do u live? we have also been in touch with rett syndrome for their help.

I live in Derbyshire and a few years ago we were changed onto Ontex (Euron). Before that my daughter was using Tena which were a much better fit than Euron. In fact, Euron is a pretty horrible product as they are really bulky and fit terribly. Been trying to get them changed back to Tena but I keep getting told that it's not possible. Can anyone tell me how I get started? Who do I contact first, who do I write, etc. Thanks in advance.

Hi lovethecake we complained about a year ago.Once it went to the ombudsman it was sorted really quickly.
Hi cheekybeauty we find tena a much better fit.It definately is possible to get changed back to tena .but it is a fight.First you have to write to the manager in charge of bladder and bowel services.If you get no joy then go higher to the trust offices for your area.Then they may want meetings with you and the company that supply the nappies.If still no joy then ombudsman.

Every adult product my son has used has leaked. We have now requested a water-resistent mattress from the OT

I will however, ask for a trial of Tena though obviously not everyone rates their products