Argh. So frustrating. I've worked in childcare for 12 years. The old style ergo carrier meant that you tighten the straps by pulling on them in the direction like you would with a backpack. All good. Loved it. They then changed them so you tighten them in the opposite way. I don't know why?! It's really hard to pull them tight enough and honestly it means I stop being able to carry children as long because it's too tricky. Anyone know what I mean? Anyone know if ergo still make original ones? Or similar brands?