I did two lots of 40 minutes to get a response as to why the sling I bought for them was faulty, and whether it was just mine or a fault.
They told me it was none of my business and indicated quite frankly that they did not give a toss if it could cause serious damge to babies. Arseholes.
I actually like their prams and have discovered over they years that the only time they have good customer service is if you have money in your hand
eg
Me: "hi I have your product it is still under warrantey but this part is broke and I need it fixed replaced"
M&P:"fuck you, fuck your warranty and fuck off .... we MIGHT get back to you when hell freezes over, but only to tell you how little we care. In fact you will have to call us a further 82 times to even get your statatory rights as a consumer considered...ha ha ha."
yet also
Me: "hi I've bought such and such a product, no its no longer under wanrranty but I would really like such and such a part"
M&P "oooh no problem, we have several. What colour would you like? The Blue? Ok that is £several zillion pounds please. Thankyou for your custom"
So as a result of that I once tried to trick them with ...
Me: "hi I've bought such and such a product, no its no longer under wanrranty but I would really like such and such a part"
M&P "oooh no problem, we have several. What colour would you like? The Pink? Ok that is £several zillion pounds please.
Me: "Actually it is under warranty, here's the info...."
M&P "Fuck off Honeydragon, come back when you have some money or call this no. and wait on hold until your prodct has rusted and withered away or the warranty is void...its not worth the paper it is written on"