Examples of items for a disability policy for websites:
If you know someone has a disability, remember to be respectful if asked to help them. You must not ignore the person, nor make them wait for help longer than other people have to wait, nor be rude to them about their needs. If you cannot help because it is too much work or would cost too much, point them to a service that can.
Make sure the text on your website is at least 12 point, or can be changed to that easily.
Use a clear font e.g. Arial or Comic Sans
Keep your background plain, perhaps a cream colour. Don?t put text on top of pictures or drawings.
Don?t use flashing, flickering or fast-moving items on the screen.
If there are important pictures, explain them in words too so that those with a visual impairment using a text reader can also understand what you are trying to show.
Keep your words shorter and your sentences shorter if you can. Microsoft Word even comes with its own wording checker, the Flesch Reading Ease tool. This means you can check whether you are only being understood by University Professors. Remember that one person in five in the UK has difficulty with reading.
Don?t use expressions like ?it?ll cost you an arm and a leg? or ?it was a complete red herring? if you can help it. Those are very hard work for those on the autistic spectrum (ASD): They may not realise you don?t mean them literally. Sarcasm is also almost impossible for many people with an ASD to recognise.
Be prepared to explain something if asked to by a person who does not understand it the first time.
If someone has a writing difficulty, they may not be able to spell well or write fast, so be sure that they are not criticised or mocked for this.
Those with ASDs or mental health conditions may be very fearful of overly aggressive or fast-paced situations and need encouragement or support to be able to understand the social dynamics and join in. As they are four times more likely to be bullied than those with other disabilities, be watchful for bullying behaviour including mocking, belittling or excluding them.
Those with ASDs may not be able to quickly remember information about someone from their names or work out social dynamics or the ?right thing to say?. If necessary, guide them, rather than be impatient or assume that they are being awkward or rude through choice.
A list of charities that can help people can also be readily available for staff, so that if there is a disability question and they don't know the answer, they can ring up for free advice.