Problems with iPhone app.

[Itsasecretnow]

Is anyone else having problems - on iPhone app - when trying to reply/quote, or when trying to edit when you preview what you’ve written (so before you actually post)?
I'm either unable to to bring up the text box when clicking on “quote”, or when I’ve written something and I check it on preview and then go to click “edit”, so I can change a typo, or whatever, whatever I’ve written just disappears. The latter has been the last few days and the “quote” problem I’ve just noticed today. Both have now happened a few times and it’s slightly frustrating. I thought it might have just been something I’d accidentally done the first time, but now with both, after several attempts, it clearly seems to be a problem with the app.

@mumsnetis this something that’s been reported or that you’re aware of?
Thanks.

Yes, there’s definitely something wrong with it. It’s pretty bad anyway.

The new app has never worked well on the iPhone . Worse since upgrading the OS.

I was part of the user testing group for it, and reported many of the problems at the time. None of the ones we still have were corrected in testing. As a result, I held off upgrading to the new the app for as long as possible.

I don’t think that @ works. You need to actually report the thread or post to bring it to MNHQ’s attention.

Hi @Itsasecretnow,

Thanks for flagging this. Would you be able to take a screen recording of the issue and email it to us at [email protected]? This will help us see exactly what's happening.

In the meantime, we'll try to recreate the issue on our side. Could you also let us know what device you're using, along with your app and iOS versions?

You can find these by following the steps below:

• App version: Open the Mumsnet app and tap the profile menu in the top right corner. You'll see the app version at the bottom of the menu.
• iOS version: Open your device's Settings, then go to General > About. You'll see your iOS version listed there.

Thanks so much for your help and patience!

Hi, @AmeliaPMumsnet thank you.
I’m on the browser atm, as I can’t get my notifications on the app so will have a go on the app in a bit. In the meantime I’m on an iPhone 17 pro, iOS 27.0.1. Ironically I did manage to quote in a different thread, just once, afterwards (but I didn’t edit my post before preview in case I lost it again!), so will try both later. Thanks.

Thanks, I was not aware of that, I’ve done it on a previous post of mine but didn’t think to do the same on this topic for some reason!

I think I’m on the latest version of the app, will have to check when I go back on it to give it another try. Thank you.

Thanks for getting back to us, @Itsasecretnow. That's really helpful.

If you get a chance to send us a screen recording, that would be much appreciated.

We're continuing to look into this in the meantime and will post an update here as soon as we know more.