Hello everyone.
We’ve now identified what caused the 404 errors some users were seeing late last week and over the weekend.
There was a very brief issue on our side last Thursday (it lasted less than a minute) which meant that a small number of people who visited the site at that exact time may have had an incorrect redirect saved in their browser.
Unfortunately, that can cause the 404 page to keep appearing.
We know this has been frustrating if you were affected, and we’re really sorry for the hassle caused.
The fix is straightforward, but it does need to be done on your device:
You’ll just need to clear your browser’s cache for Mumsnet, then close and reopen your browser.
How to do this:
Chrome
Settings > Privacy and security > Delete browsing data
Select Cached images and files, then delete
Safari (iPhone/iPad)
Settings > Apps > Safari > Clear History and Website Data
Safari (Mac)
Safari > Settings > Privacy > Manage Website Data
Search for mumsnet and remove it
Edge
Settings > Privacy, search and services > Clear browsing data
Select Cached images and files, then clear
Firefox
Settings > Privacy & Security > Cookies and Site Data > Clear Data
Tick Cached Web Content, then clear
Once that’s done, everything should be back to normal.
Thanks again, and we’re really sorry this happened.
Best wishes,
MNHQ