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App suddenly not working outside of the UK?

4 replies

capybaraforlife · 10/02/2026 15:23

I’ve been using the app for absolutely ages, perhaps a decade?! And it suddenly stopped working. I deleted and tried to reinstall and was told the app no longer works in my region? (I’m in the Middle East):

have any overseas app users found the same? I really don’t want to use the mobile site on my phone, it’s so clunky and doesn’t seem to be mobile optimized at all..:.

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MNHQ

LilyMumsnet · 10/02/2026 15:40

Hi OP

Thanks for flagging this.

It sounds like you may be using the old app. Can you please head over to the app store and install the new Mumsnet app? This should sort it but please let us know.

MNHQ

HebeMumsnet · 11/02/2026 09:55

Hi again @capybaraforlife ,

We've done a bit of digging and sadly it looks like our app isn't available in the Middle East. This is because Apple automatically blocks apps that contain frequent references to alcohol, tobacco or drugs, as well as apps that contain frequent sexual content.

We're assuming you downloaded the app prior to going to the Middle East? But it looks like you won't be able to update to the new version whilst you're there. It's out of our hands unfortunately as it's all controlled by Apple. It might be that you can download the new version next time you're in the UK.

Sorry we can't be any more help with this one!

MNHQ

BeckyAMumsnet · 18/02/2026 14:29

Sorry @capybaraforlife we missed your previous update. We're looking into this now and will get back to you shortly.

MNHQ

BeckyAMumsnet · 18/02/2026 16:17

Hello @capybaraforlife we've double checked and, unfortunately, our app is blocked by the UAE on Apple and it's out of our control.

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