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I can’t post under old name on new app

14 replies

EineReiseDurchDieZeit · 20/03/2025 20:58

As the title says I tried to reply to a thread under a different username to this. I changed it and it showed as saved but on Preview Post it reverts back to this username.

Any ideas?

OP posts:
LilyMumsnet · 20/03/2025 21:09

Hi OP

Can you email us a screenrecording at [email protected]?
We'll look into it right away. Thanks so much for flagging.

EineReiseDurchDieZeit · 20/03/2025 22:45

I don’t know how to do a screen recording

OP posts:
JoMumsnet · 21/03/2025 11:24

Hi again @EineReiseDurchDieZeit - just a thought, is it possible that you've already posted on the thread under a different username? The app won't allow you to post under more than one name, so that could be the issue.

If you'd like to mail us at [email protected] we'll happily take a look at the thread in question.

EineReiseDurchDieZeit · 21/03/2025 11:46

No @JoMumsnet this was a brand new thread with 0 replies at the time

OP posts:
EineReiseDurchDieZeit · 21/03/2025 11:48

I’m sorry I can’t be of more help. I’ll try again on a different thread I haven’t been on

OP posts:
EineReiseDurchDieZeit · 21/03/2025 12:01

So this is odd its worked this lunchtime but definitely wasn’t working last night. I’ll get back to you if it happens again

OP posts:
JoMumsnet · 21/03/2025 12:04

Well, we're glad that it's resolved for now at least! Smile And do let us know if it happens again.

KnutsfordCityLimits · 21/03/2025 19:35

Yeah I’ve just had this problem too. Too tired to sort out doing the screen recording now, but I’ll try again tomorrow!

EineReiseDurchDieZeit · 01/04/2025 12:32

Hi its doing this again, I choose a different name and it reverts back to this, my default name on Preview, im on iPad, i’m going to try on my Phone

OP posts:
EineReiseDurchDieZeit · 01/04/2025 12:37

I’ve just tried on my phone and it’s done the same

OP posts:
BeckyAMumsnet · 01/04/2025 14:48

Hello @EineReiseDurchDieZeit can you please check that you've downloaded the latest version of the new app?

EineReiseDurchDieZeit · 01/04/2025 17:21

Hi @BeckyAMumsnetive updated and tried again no luck

OP posts:
HebeMumsnet · 02/04/2025 12:58

Hi again @EineReiseDurchDieZeit

We're afraid we're still unable to recreate this issue to see what's happening at our end.

We probably need to see exactly what you're seeing. There are some good instructions on how to do a screen recording here: https://support.apple.com/en-gb/guide/ipad/ipaddf78ce08/ipados. If you could then email that to us a [email protected] that would be brilliant. Alternatively, could you post a series of screenshots here of what happens at each stage? We might be able to see what's going on that way.

Thank you!

EineReiseDurchDieZeit · 03/04/2025 13:43

It’s happening again so I’ve emailed

OP posts:
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