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The app isn’t working properly on iPad

3 replies

ErrolTheDragon · 07/03/2025 10:20

It looks like the app has autoupdated to the new version - the Active/watching etc buttons are now at the top rather than the bottom which is much less easy to use. But the big problem is that I can read but not reply or start a new thread (I’m having to do this in the browser which is much less easy to read) and none of the settings buttons seem to be responding,

I logged out and in again, that didn’t help.

AmeliaPMumsnet · 07/03/2025 11:39

Hi @ErrolTheDragon,

Sorry to hear you're having issues with the app since the update yesterday. The update was a small one and didn't contain any changes to how the app looks or works so this shouldn't be happening for you. Would you be able to take a screenshot of the issue so we can dig into it further?

Would you also be able to try deleting the app and reinstalling it from the App Store to see if that resolves it?

Thanks!

BeckyAMumsnet · 08/03/2025 17:12

Hello all. It looks like the recent iPadOS 18 update has caused some compatibility issues with our app, particularly with the menu. Previously, the menu was at the bottom of the app, but the update seems to have moved it to the top, making it difficult for you to access.

We’re going to pick this up first thing on Monday and work out next steps. In the meantime, we’re really sorry for the frustration this is causing. Since this wasn’t a change we made to the app itself, the only workaround for now is to access Mumsnet via a different device (such as a phone or desktop).

Thanks for your patience – we’ll update as soon as we know more!

BeckyAMumsnet · 11/03/2025 17:05

Hi everyone, if you're still experiencing this issue, you can try the beta version of our new app as a temporary workaround. Posting should work normally there. You can download it here: TestFlight Beta. Let us know if you run into any issues

Join the Mumsnet beta

Available on iOS

https://testflight.apple.com/join/Wu1WcNad

Watch this thread for updates

Tap "Watch" to get all the latest updates

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